Cath Wakuze

Results-driven Data Operations Manager with 10+ years of experience designing and managing robust data workflows, leading quality assurance teams, and driving operational excellence within AI-powered data annotation and data services environments. Proven record of establishing KPI frameworks, building scalable processes, and translating data-driven insights into actionable improvements. Experienced in managing cross-functional teams of 350+ across human data projects for global AI companies including Samasource and Scale AI.

Change Delivery Manager at Samasource Kenya Ltd (2024-04 – 2026-07)

• Design, build, and manage robust data workflows for accurate annotation, collection, processing, and quality review — ensuring data integrity across all change activities.
• Establish and monitor KPIs to optimize operational performance and drive data-driven decision-making across delivery teams.
• Collaborate cross-functionally to align data strategies and workflow improvements with overarching business and client objectives.
• Develop and maintain comprehensive reporting frameworks tracking key metrics, workflow efficiency, and data quality improvements.
• Continuously refine processes to ensure scalability, maintain data integrity, and uphold quality standards across all annotation and data operations.

Caseworker at Church World Service (CWS/RSC Africa) (2023-06 – 2024-03)

• Managed complex refugee processing case files in compliance with CWS, USCIS, DOS, and RPC policies and procedures.
• Conducted resettlement and AOR interviews across Sub-Saharan Africa, meeting daily processing targets set by Field Processing Management.

Operations Manager at Scale AI (2022-03 – 2023-01)

• Led human data operations at a leading AI data company — managing end-to-end annotation workflows, data collection, and quality analysis processes at scale.
• Directly led a team of over 350 data annotation and QA specialists; designed and enforced quality standards that drove a 35% improvement in client satisfaction.
• Analyzed datasets to uncover actionable insights, presenting data-driven recommendations that accelerated operational efficiency and improved annotation accuracy.

Project Manager at Samasource Kenya Limited (2020-07 – 2022-03)

• Managed multiple concurrent human data and annotation projects using Agile and Scrum methodologies, consistently meeting quality KPIs and delivery milestones.
• Designed and implemented a data management process for Meta (Facebook) that eliminated missed deliverables — achieving a zero-miss record and significantly improving data quality outcomes.
• Demonstrated ownership and a proactive, hands-on approach to identifying and solving operational and data quality challenges across multiple work streams.

Diploma in Business Management – Purchasing & Supplies Option – Kenya Institute of Management (2016-12)

IATA Diploma in Dangerous Goods Regulations – East Africa School of Aviation (2007-08)

IATA Diploma in Air Cargo Handling – East Africa School of Aviation (2006-10)