Eddah Muchiri

Results-driven AI Data Operations and Quality Management Professional with 10+ years of experience leading large-scale AI/ML data annotation, quality assurance, and operational excellence initiatives. Proven expertise in managing high-performing teams, improving workflow efficiency, optimizing dataset quality, and maintaining 95–98% SLA compliance in fast-paced environments. Experienced in stakeholder management, process optimization, root cause analysis, and cross-functional collaboration.

Senior Team Lead at Sama Ltd (2019-03 – 2025-12)

• Led delivery of 10+ AI/ML data annotation projects including computer vision workflows.
• Managed a team of 30 annotators while maintaining 98%+ SLA compliance across quality and turnaround time.
• Improved productivity by 20% through workflow optimization and performance tracking.
• Partnered with QA and engineering teams to improve annotation accuracy and dataset quality.
• Conducted root cause analysis to reduce annotation errors and improve AI model training data quality.
• Maintained strong client relationships contributing to a 15% increase in retention.
• Coached and mentored team members to improve quality standards and operational efficiency.

Quality Analyst at Sama Ltd (2016-10 – 2019-02)

• Increased quality compliance to 98% through audits and corrective actions.
• Identified annotation errors and implemented quality improvement measures.
• Supported QA processes for AI training datasets.
• Conducted quality reviews and provided feedback to improve performance.

Co-Founder & Managing Director at Kaacare (2022-01 – Present)

• Lead a sanitation social enterprise producing disposable toilet seat covers.
• Provide dignified employment opportunities and skills development for young women.
• Manage production, procurement, distribution, and operational planning.
• Implement impact tracking and process improvement initiatives.

Bachelor of Commerce in Actuarial Science – Kenyatta University (2012)