Catherine Murai

Customer‑oriented Food Server with broad experience in restaurant service, hospitality operations, housekeeping, retail and sales. Skilled in delivering exceptional guest service, managing high‑volume dining environments, maintaining strict hygiene standards and supporting smooth front‑of‑house and back‑of‑house operations. Demonstrated ability to handle cash and POS systems accurately, provide menu guidance, upsell food and beverage items and resolve guest concerns with professionalism and courtesy.

Known for reliability, teamwork, strong communication skills and the ability to adapt quickly in fast‑paced service settings. Committed to enhancing guest satisfaction, maintaining a clean and organized work environment and contributing positively to overall restaurant performance.

Waitress at The Bull Karen (2025-03 – 2026-08)

• Delivered exceptional guest service in a high-volume, fast-paced dining environment.
• Provided accurate order taking and maintained strong menu and beverage knowledge.
• Ensured strict adherence to hygiene, sanitation and food safety standards.
• Supported upselling through informed recommendations and guest engagement.
• Enhanced guest satisfaction through attentive, friendly and professional service.

Shop Attendant at Think Twice Second‑Hand Clothes (2024-05 – 2024-12)

• Assisted guests with product selection and personalized customer support.
• Organized and replenished stock to maintain smooth store operations.
• Operated POS systems and processed transactions with accuracy.
• Maintained a clean, organized and welcoming retail environment.
• Ensured proper display and merchandising of items to attract customers.

Kitchen Steward at Mama Ashanti (2024-01 – 2024-04)

• Maintained cleanliness and sanitation in kitchen and food preparation areas.
• Supported chefs with basic food prep and back-of-house operations.
• Ensured compliance with hygiene, safety and HACCP standards.
• Managed dishwashing, equipment sanitation and waste disposal.
• Assisted in organizing kitchen supplies and maintaining stock levels.

Shop Attendant at Kamukaze Liquor Shop (2022-10 – 2023-11)

• Served customers and processed orders with efficiency and accuracy.
• Managed stock replenishment, delivery orders and inventory updates.
• Maintained accurate product records and ensured proper stock rotation.
• Provided product information and customer support.
• Ensured proper display and organization of liquor products.

Trade Development Representative at Market Force (2021-04 – 2022-07)

• Ensured timely product delivery and accurate order processing.
• Recruited new customers and expanded market coverage.
• Visited up to 20 shops daily to drive sales performance.
• Consistently met daily sales targets and KPIs.
• Resolved customer issues and strengthened client relationships.

Brand Ambassador, Marketing at Nivea Kenya (2020-01 – 2020-09)

• Promoted brand products through in‑store activations and demonstrations.
• Engaged customers and provided product education.
• Achieved sales targets through effective communication and persuasion.
• Supported brand visibility and marketing campaigns.
• Ensured professional presentation and customer interaction.

Housekeeping Steward at Highland Suites (2019-03 – 2019-12)

• Maintained high cleanliness standards in guest rooms and public areas.
• Ensured guest comfort through detailed and efficient room servicing.
• Followed housekeeping SOPs and safety procedures.
• Restocked room amenities and supplies.
• Reported maintenance issues promptly for guest satisfaction.

Housekeeping Steward at Cozy Residence (2017-01 – 2018-12)

• Delivered consistent, high‑quality housekeeping services.
• Maintained sanitation and hygiene standards in all assigned areas.
• Cleaned rooms, bathrooms and common areas thoroughly.
• Organized linens and housekeeping supplies.
• Ensured guest satisfaction through reliable and courteous service.

Housekeeping Steward at Mvuli Suites (2014-06 – 2016-12)

• Managed room cleanliness and guest comfort.
• Supported daily housekeeping operations and team coordination.
• Maintained hygiene and safety standards.
• Assisted with laundry and linen management.
• Ensured timely room readiness for arriving guests.

Entrepreneur, Clothing Retail Business at Toi Market (2013-02 – 2013-12)

• Sold second‑hand clothes, bags, bed sheets and curtains.
• Managed stock, pricing, and product display.
• Built strong customer relationships and repeat business.
• Handled cash transactions and daily record‑9keeping.
• Ensured consistent product sourcing and replenishment.

Waitress & Cashier at KFC Kenya (2011-01 – 2012-12)

• Provided fast and efficient customer service in a high‑volume environment.
• Handled cash and POS transactions with accuracy.
• Maintained hygiene and food safety standards.
• Prepared and served food items according to company SOPs.
• Met service and performance targets consistently.

Sales & Marketing Representative at Airtel Kenya (2008-04 – 2010-09)

• Promoted Airtel products and services to customers.
• Conducted sales promotions and activations.
• Supported customer acquisition and market growth.
• Educated customers on product features and benefits.
• Achieved sales targets and improved brand visibility.

Certificate in Hairdressing and Beauty Therapy – African Inland Church Vocational Training Centre, Kenya (2007-01 – 2007-08)

Kenya Certificate of Secondary Education – Langata High School, Kenya (1999-01 – 2004-12)

Kenya Certificate of Primary Education – Arona Primary School, Kenya (1992-01 – 1999-12)