Catherine

Detail-oriented and client-focused freelance professional with hands-on experience in customer service, administrative support, remote client coordination, and small-business digital services. Skilled in managing communications, records, and project deliverables for multiple clients simultaneously while meeting deadlines.

Background in retail operations, stock/inventory control, and bookkeeping combined with digital marketing skills (Canva, CapCut, social media management). Currently completing a Diploma in Business Management. Comfortable working independently in fully remote, part-time roles.

Freelance Digital Services Provider - Kathy AI (Self-Employed) - Remote, Kenya

(2024-01)

• Provide landing page creation, Canva graphic design, AI-assisted copywriting, and social media management services to small and medium businesses across Kenya.
• Communicate with clients remotely to gather requirements, provide project updates, and deliver work within agreed timelines — mirroring the coordination skills needed for remote project support.
• Manage multiple concurrent client projects, including a home painting and interior design business and a used-car sales business, handling scheduling and prioritisation independently.
• Built and manage a WhatsApp Channel distributing business and productivity content to a growing subscriber base.

Retail & Administrative Assistant (Agrovet) - Rironivet Agrovet - Kenya

• Managed day-to-day retail operations, stock control, and bookkeeping records, ensuring accurate inventory and financial documentation.
• Delivered front-line customer service, responding to customer inquiries and resolving issues promptly and professionally.
• Created and managed multilingual (English/Swahili) social media content and marketing materials for agricultural products.
• Supported the business by building a simple digital tool to help track and manage gas supply operations.

Diploma - Business Management - NIBS Technical College