Ruweida Adow
Virtual Assistant with Administrative Support and Customer Service Experience
About
Highly organized and detail-oriented Virtual Assistant with experience in administrative support, customer service, operations coordination, data entry, and record management. Skilled in calendar and email management, scheduling, document preparation, customer communications, online research, and CRM systems. Proficient in Microsoft Office, Google Workspace, and remote collaboration tools.
Able to manage multiple priorities while maintaining accuracy, professionalism, and confidentiality in remote work environments.
Experience
Real-Time Operator - Evolving Solutions
(2025-10)
- Monitor and coordinate live operations to ensure efficiency and accuracy.
- Track assignments and maintain accurate records.
- Resolve operational issues and support workflow efficiency.
- Prepare updates and operational reports.
Operations Intern - Gulf African Bank
(2025-05 - 2025-10)
- Managed documentation, filing systems, and administrative records.
- Assisted with reconciliations, reporting, and research activities.
- Coordinated with departments to improve workflow efficiency and service delivery.
Direct Sales Representative - Fincorp Credit
(2024-12 - 2024-12)
- Responded to customer inquiries and maintained customer records.
- Conducted market research and prepared feedback reports.
- Built strong client relationships and supported sales initiatives.
Customer Service Representative - TransAfrica Motors Limited
(2022-02)
- Handle customer inquiries through phone, email, and face-to-face communication.
- Maintain customer records and databases with high accuracy.
- Coordinate issue resolution and customer follow-ups.
- Prepare reports and support administrative functions.
- Collaborate with multiple departments to ensure customer satisfaction.
Education
Diploma - Accounting and Finance - Kenyatta University (2024-01 - 2026-03)
Diploma - Business Management - East African University (2021-01 - 2023-08)
Kenya Certificate of Secondary Education (KCSE) - Parklands Arya Girls' High School (2017-01 - 2020-12)
Kenya Certificate of Primary Education (KCPE) - Highridge Center (2009 - 2016)
