Cecilia Mwangi

Dedicated and customer-focused hospitality professional with a Diploma in Catering and Accommodation Management and practical experience in Food & Beverage Service, Front Office, Housekeeping and Laundry operations. Experienced in providing professional guest services, maintaining cleanliness and hygiene standards, handling guest requests and working effectively in busy hospitality environments. Reliable, presentable, hardworking and attentive to detail, with a strong interest in creating positive guest experiences and seeking opportunities in hotels, restaurants, resorts, lodges and other hospitality establishments.

WAITSTAFF – CASUAL at Utopia Resort (2024-06 – 2025-12)

• Welcomed and attended to guests in a friendly and professional manner.
• Presented menus, took food and beverage orders and communicated orders accurately to the kitchen and service team.
• Served food and beverages according to establishments service standards.
• Set up, cleared and reset tables before and after guest service.
• Maintained cleanliness and hygiene of dining and service areas.
• Assisted with stock arrangement and replenishment of service items when required.
• Worked closely with the kitchen and other team members to ensure smooth and timely service.
• Handled busy service periods while maintaining good customer service and attention to detail.

HOSPITALITY INTERNSHIP at Swiss-Belhotel International (2026-02 – 2026-06)

Food & Beverage Service, Front Office, Housekeeping, and Laundry operations

• Assisted in preparing dining and service areas for guest service.
• Welcomed guests, assisted with seating and provided attentive table service.
• Assisted with taking and serving food and beverage orders.
• Set, cleared and reset tables while maintaining cleanliness and hygiene standards.
• Assisted the Food & Beverage team in ensuring smooth daily operations.
• Prepared and brewed coffee – Preparing espresso, cappuccino, latte and other coffee beverages.
• Upselling by suggesting different drinks, desserts and menu items accordingly.
• Welcomed and assisted guests in a professional and courteous manner.
• Assisted with guest enquiries and directed requests to the appropriate department.
• Supported front office staff with routine guest-service activities.
• Maintained professional communication and good guest relations.
• Assisted with cleaning and maintaining guest rooms and common areas.
• Supported room preparation and ensured cleanliness standards were maintained.
• Assisted with arranging and replenishing required room supplies.
• Assisted with sorting, handling and organizing hotel linen and laundry.
• Supported washing, drying, folding and proper storage of linen.
• Maintained cleanliness and organization of the laundry work area.

DIPLOMA in Catering and Accommodation Management – Nairobi Institute of Business Studies (2023-01 – 2025-12)