Charlotte K

I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division as well as customer service .

Dates:Jan 2022-july 2023Organization:Multichoice Kenya (Dstv /Gotv)Department:Customer Service ExecutiveDuties:

• Answered questions about a company’s products or services
• Handled complaints to building strategies for improving the overall customer experience and fostering loyalty
• Provided information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers.
• Resolved product/service issues, troubleshooting problems, and provided ongoing technical assistance to customers
• Dealt with unhappy customers and handling complaints

Dates May 2016 – January 2020

InstitutionDaystar UniversityDegree ProgramApplied Computer Science