Cheryl Kirigo

Customer-focused with 2+ years resolving inquiries and handling payments in fast paced hospitality roles. Trained supervisor with strong written and verbal English, conflict resolution skills, and proven ability to work under pressure. Self-motivated and experienced with POS systems, stock control and team training.

Seeking a remote customer role with an Australian company. Based in Nairobi with stable fibre internet, quiet workspace and full availability for 9;00am-5:00pm AEST business hours. No overnight shifts required.

Service Department and Stand In Cashier - Java House Africa - Nairobi

(2023-01 - 2026-06)

• Resolved 30+ customer inquiries, request, and complaints daily via in person and phone, ensuring high satisfaction
• Handled cash, M-PESA, and card transactions with correct accuracy, balancing till and managing petty cash/journal records
• Trained as a supervisor, coached 3 new team members on POS systems, service standards, and customer handling
• Managed controlled stock and conducted stock takes, reducing discrepancies and maintaining inventory accuracy
• Maintained calm, professional demeanour during peak hours and difficult customer interactions

Service Trainee - Strathmore Catering - Nairobi

(2021-05 - 2021-07)

• Assisted in high volume service operations, setting up buffet and service areas for 100+ guest
• Followed supervisor instructions precisely to ensure smooth execution and customer satisfaction
• Developed strong teamwork and communication skills in a fast-paced environment

Trainee - Kitchen & Housekeeping - Ibis Hotel Nyeri - Nyeri

(2019-04 - 2019-06)

• Supported operations across multiple departments, demonstrating flexibility and willingness to learn
• Built foundational understanding of customer expectations in hospitality and service quality

Diploma - Hospitality - Kibondeni College (2019-09 - 2022-07)

Kenya Certificate of Secondary Education - KCSE - St. Theresa Moi Equator Girls High School (2015 - 2018)