Client Relations/ Executive Assistant
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Results-driven Business Development professional with experience in business growth, executive assistant, client relations, insurance claims management, and quality analysis. Skilled in client engagement, stakeholder communication, sales strategy and operational improvement. Proven ability to build strong client relationships, improve customer satisfaction, and support revenue growth through strategic business development initiatives.
Client Relations/ Executive Assistant at Star Discover Insurance (2026-01 – 2026-03)
Leading client acquisition initiatives, strengthening customer relationships, and supporting business growth through strategic networking and sales engagement.
Client Relations at Star Discover Insurance (2025-08 – 2026-01)
Managed claims processing, customer support, and stakeholder communication while improving customer satisfaction and retention.
Business Developer & Client Relations Manager at Cakecity (2023-03 – 2025-02)
Expanded customer base through relationship management, sales strategies, and customer engagement initiatives.
Quality Analyst at Multichoice Kenya (2020-01 – 2023-03)
Monitored service quality, prepared analytical reports, and supported operational improvements to enhance customer experience.
Masters in Health Economics and Policy – Jomo Kenyatta University of Science and Technology
BSc in Economics – Masinde Muliro University of Science and Technology
