Peresian Seki

Energetic and customer-focused hospitality professional with over 4 years of international experience in front office operations, guest relations and administrative coordination across Kenya, Switzerland and the USA. Passionate about delivering exceptional guest experiences, improving operational efficiency and fostering cross-cultural communication. Skilled in client relations, digital communication and organizational support, with proven adaptability to both hospitality and corporate environments.

Client Relations & Administrative Assistant - Creative Nomads - Nairobi, Kenya

(2024-01)

• Coordinate communication between clients and internal teams to ensure timely project delivery and client satisfaction.
• Support account managers with scheduling, reporting and follow-ups on marketing campaigns.
• Prepare client-facing documentation and presentation materials, improving work-flow efficiency.
• Maintain digital records and project databases for cross-team accessibility.
• Assist in planning and executing brand activations, community campaigns and client events.
• Enhance client onboarding and experience, contributing to improved retention and feedback.

Receptionist - Enchula Resort - Kajiado, Kenya

(2022-05 - 2023-11)

• Delivered exceptional guest service by welcoming and assisting an average of 40+ visitors daily.
• Managed all front desk operations including phone, email and in-person inquiries.
• Resolved guest issues promptly and professionally, contributing to improved satisfaction and retention.
• Supported the HR department with recruitment, onboarding and exit processes.
• Organized meeting room schedules and coordinated internal and external events.
• Maintained and operated the resort’s security and telecommunication systems.
• Prepared vouchers, managed documentation and performed general office duties such as printing, photocopying and filing.

Guest Relations & Front Office Associate (Full-Time) - Hotel Tadka - Zurich, Switzerland

(2021-10 - 2022-03)

• Welcomed and assisted international guests, ensuring a seamless check-in and check-out experience.
• Managed room assignments and confirmed reservations with accuracy through hotel management systems.
• Processed payments and handled billing inquiries while maintaining confidentiality and precision.
• Provided personalized guest assistance and responded promptly to inquiries and requests.
• Collaborated with housekeeping and food service teams to maintain quality guest experiences.
• Managed guest feedback and addressed issues proactively to enhance satisfaction levels.

Guest Services & Operations Trainee (During Study) - B.H.M.S. Business & Hotel Management School - Luzern, Switzerland

(2021-02 - 2021-09)

• Trained new interns in front office procedures and customer interaction protocols.
• Coordinated VIP guest arrivals and arranged transportation and special requests.
• Ensured compliance with hotel brand standards and hospitality service excellence.
• Supported daily front office and campus hospitality operations, ensuring smooth service delivery to students and visitors.
• Managed student meal card registrations and maintained accurate database records for over 300 participants.
• Assisted in preparing weekly, monthly and annual meal plans in collaboration with the F&B department.
• Coordinated housekeeping and maintenance schedules to maintain high facility standards.
• Responded to internal inquiries from students and administrators, ensuring timely communication and resolution.
• Supported student orientation and administrative coordination during new semester intakes.
• Assisted in report preparation and departmental documentation to ensure operational accuracy.
• Provided excellent customer service and developed professional communication skills in a multicultural environment.

Front Office & Administrative Coordinator - Teco Group System - Nairobi, Kenya

(2020-02 - 2021-12)

• Served as the first point of contact for clients and visitors, providing professional customer service and assistance.
• Managed front office operations including calls, emails, scheduling and appointment coordination.
• Supported the company’s guest relations by organizing meetings, maintaining visitor logs and handling correspondence.
• Assisted in HR support functions, including staff coordination and onboarding documentation.
• Maintained office supplies and ensured the reception area reflected the company’s brand standards.
• Coordinated travel and accommodation arrangements for staff and visiting clients.
• Prepared reports, meeting minutes and handled administrative record-keeping.
• Collaborated with management to improve client communication and office efficiency.

Hospitality Operations Associate – Guest Services & Events - Greathorse Country Club - Massachusetts, USA

(2018-03 - 2019-12)

• Rotated across Food & Beverage, Front Office and Housekeeping departments, gaining multi-departmental expertise.
• Delivered high-end service to elite members and VIP guests in a luxury club setting.
• Managed restaurant reservations, assisted with event planning and supported banquet operations.
• Handled guest inquiries, ensured accurate communication and coordinated with multiple service teams.
• Assisted in staff scheduling and daily shift briefings to maintain operational efficiency.
• Supported front office with guest check-ins, calls and concierge assistance.
• Ensured compliance with hygiene, safety and hospitality standards.

Hotel Management Intern – Food & Beverage & Guest Services - Enashipai Resort & Spa - Naivasha, Kenya

(2017-08 - 2017-11)

• Prepared guest reports and communicated service feedback to management.
• Provided mentorship to new trainees on guest interaction and professional etiquette.
• Played a key role in maintaining the club’s reputation for premium guest satisfaction.
• Assisted in food and beverage service, taking guest orders and ensuring prompt delivery.
• Supported kitchen and waiter staff during peak service hours.
• Replenished service stations and maintained hygiene standards in all guest areas.
• Welcomed guests and ensured their comfort in dining and lounge areas.
• Assisted in coordinating small group events and private dining setups.
• Learned and applied resort service standards, enhancing practical hospitality knowledge.

Hospitality Intern – Food & Beverage and Housekeeping - Boma Hotel - Nairobi, Kenya

(2017-05 - 2017-07)

• Provided professional guest service as a waiter on duty.
• Assisted in housekeeping operations, ensuring guest rooms met cleanliness and brand standards.
• Supported team operations with attention to detail and a proactive work approach.
• Maintained inventory of cleaning supplies and ensured proper usage of equipment.
• Ensured compliance with hotel hygiene and safety standards at all times.
• Collaborated with senior attendants to maintain efficiency during high-occupancy periods.

BA - Hotel & Hospitality Management - B.H.M.S. Business & Hotel Management School (2021-02 - 2021-09)

Swiss Diploma - Hotel Management - Boma International Hospitality College (2017-01 - 2018-11)

Certificate - Food and Beverage Management - The East African University (2014-01 - 2016-12)

Kenya Certificate of Secondary Education - Kitengela International School (2010-01 - 2013-11)