Chrispinus Mency

I am a result driven and motivated associate with over 6 years of experience in extensive customer service and sales in both B2B and B2C business models. I have a track record of driving increased sales, building healthy business environment and elevating company profile with target market. Am experienced in using sales software's such as CRM, CKS, POS and SAP.

I have gained knowledge in various business sectors such as; manufacturing sector, retail sector, FMCG and Building and construction. I possess skills of key accounts, sales management, team leadership, business development, customer service, and relationship management.

Among the roles I have been tasked with include: developing sales plan, monitoring product availability and introducing new product to the market. Am also good at data analysis with passion in delivering exceptional results hence my goal is to secure a position to leverage my expertise in key accounts, Business development and client management as I contribute to the profitable growth of the organization.

Key accounts officer at Sunda International (KEDA CERAMICS) Company Limited (2023-01 – Present)

• Identifying new business opportunities by identifying new business prospects
• Develop and maintain relationships with key accounts to ensure customer satisfaction and loyalty
• Preparing daily, weekly and monthly sales reports
• To accurately confirm available products, their minimum prices and discounts to ensure no customer complaints, confusion or disagreements
• Sustaining rapport with clients by making periodic visits, sharing updated statements, offer letters, sales agreement and collection of required documents
• Develop and implement strategic account plans to achieve sales targets and foster account growth
• Negotiate contracts and pricing with customers, monitor customer feedback and address any issues or concerns
• Monitor market trends and competitor activities to identify opportunities for growth
• Coordinate with various internal departments such as marketing, logistics, finance and customer support to ensure seamless delivery of products and services

Sales coordinator at Builders warehouse (Massmart powered by Walmart limited) (2020-02 – 2022-12)

• Coordinate with other team members and departments to optimize sales efforts
• Prepare sales quotations, negotiate with clients and make follow ups
• Serve as the link of communication between key customers and internal teams and resolve any issues and problems faced by customers
• Keep track of customer orders, follow up on reorders and ensure customers account is well served
• Gather feedbacks from customers on products and services so as to inform improved decision
• Evaluate market needs to exploit potential demands and identify new sales channel
• Conduct market research and update sales strategy
• Analyze and properly process products, and assist customers find alternative products of their need

Business Development officer (Territory Manager) at Devkan Enterprises limited (2018-10 – 2019-12)

• Research and identify new business opportunities for the company
• Resolve any issues and problems faced by customers and deal with complaints
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goal
• Analyzing financial data and developing effective strategies to reduce business costs and increase company profits
• Collaborating with company executive to determine the most viable and cost-effective approach to pursue new business opportunities
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Manage clients' accounts and come up with new sales ideas, strategies and plans
• Generate leads building long term relation with new and existing clients and provision of trustworthy feedback and after sales support to clients
• Scout new markets and identify new business opportunities, propose and execute market entry models

BACHELOR OF BUSINESS MANAGEMENT DEGREE in Business Management – MOI UNIVERSITY (2014 – 2018)

KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE) – KOYONZO SECONDARY SCHOOL (2009 – 2012)

KENYA CERTIFICATE OF PRIMARY EDUCATION (KCPE) – KOYONZO PRIMARY SCHOOL (2001 – 2008)