Christine Ondala

Customer Service Rep

Horizon Contact Center Nairobi, Kenya .Customer Service Representative Sep 2019 - Dec 2021

•  Offered advice and assistance to customers paying attention to special needs and wants.
•  Provided primary customer support to internal and external customers in a fast-paced environment. 
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 
• Answered customer telephone calls promptly to avoid on-hold wait times.
•  Responded to customer requests for products, services and company information. 
• Consulted with outside parties to resolve discrepancies and create effective solutions. 
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. 
• Educated customers on promotions to enhance sales.

• Established efficient workflow processes, maintained daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. 
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders. 
• Compared vendor prices and negotiated on optimal savings. 
• Arranged corporate and office conferences for company employees and guests. 
• Integrated logistic systems into company processes to improve operations and manage work orders and price changes. 
• Oversaw office inventory activities, including ordering, stocking and shipment receiving.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Mount Kenya University Nairobi, Kenya Diploma in Business Management Graduation Date: Dec 2016

Kenya Institute of Management Nairobi, Kenya Certificate in Business Management Graduation Date: Dec 2014