Customer Service Officer at Talkcoms Limited (2023-12 – Present)
- Responding to customer inquiries on products and services, handling them with patience, clarity and understanding.
- Receiving and addressing customer feedback, complaints and any other concerns efficiently and effectively.
- Liaising with the technical team to ensure that excellent service and care are always rendered to every client.
- Providing a proactive customer outreach by engaging with customers on social media platforms.
- Promoting the company's growth by ensuring that every customer is always accorded the best service.
- Preparing and submitting regular business reports as required.
- Collecting and analyzing customer feedback through conducting surveys regarding company products, services and customer service experiences
- Communicating customer feedback to the technical department to improve the overall customer experience.
- Developing strong negotiation, excellence in product knowledge and selling skills to bring on board all types of prospective customers.
- Collecting customer data and updating the CRM/client database.
News Anchor and Reporter (Intern) at Vihiga FM (2022-05 – 2023-11)
- Anchored live news broadcasts, delivering accurate and engaging reports to a diverse audience.
- Collected and verified news stories in the field, ensuring timely and comprehensive coverage of local and regional events.
- Edited audio scripts and sound bites for clarity and impact, enhancing the overall quality of news segments.
- Collaborated with editorial teams to develop compelling news content and maintain high journalistic standards.
Communication's officer (Attaché) at The County Government of Kakamega (2021-01 – 2021-03)
- Developed and executed communication strategies to effectively disseminate information to the public and media.
- Managed social media channels and created content to engage with community members and stakeholders.
- Coordinated press releases, media inquiries, and public announcements, ensuring timely and accurate information dissemination.
- Organized and facilitated public events, including press conferences and community meetings, to enhance community engagement and transparency.
- Collaborated with internal departments and external partners to align messaging and address emerging issues.
- Monitored and analysed media coverage to assess public perception and adjust communication strategies as needed.
Brand Ambassador at China Trade Week Kenya (2019-06 – 2019-06)
- Set up and broke down promotional booths and tents
- Talked to potential customers for successful promotion of the event.
- Provided services to visitors and clients using extensive knowledge on the China trade week.
- Took part in mall activation and distributed brochures to potential clients.
- Wrote a comprehensive report about the event
Hostess and Team leader at The big five Construct Kenya (2019-11 – 2019-11)
- Welcomed guests in a warm and friendly manner.
- Collected tickets from guests upon arrival and distributed information pertaining the event.
- Escorted visitors to their designated seats and informed them of the nearest exits.
- Ensured a safe environment by maintaining clear aisles and reporting suspicious behavior to security.
- Provided special assistance to guests with special needs.
- Answered any questions regarding show times, events or parking.
- Wrote reports about the event
