Cyndy Asembo

Experienced and reliable Service Professional with extensive experience in customer service, hospitality operations, and guest relations. Skilled in delivering exceptional service, handling customer needs, and ensuring smooth daily operations while maintaining high standards of professionalism and satisfaction.

Cleaning Supervisor - AL GHADEER ESTATE KUWAIT

(2025)

• Supervising cleaning staff and ensuring high standards of cleanliness, hygiene, and safety are maintained at all times.
• Coordinating daily cleaning operations and allocating duties to ensure efficient workflow across all areas.
• Monitoring cleaning quality and addressing maintenance or sanitation concerns promptly and professionally.
• Training, guiding, and motivating team members to improve performance and service standards.
• Overseeing cleaning procedures, chemical usage, and compliance with workplace health and safety requirements.

Hostess/Cashier - JW MARRIOTT HOTEL NAIROBI

(2023 - 2025)

• Welcomed and assisted guests, ensuring a warm reception and efficient seating arrangements.
• Managed guest orders accurately and coordinated with service teams to support smooth operations.
• Handled cash, card payments, and billing procedures while maintaining accuracy and accountability.
• Monitored guest satisfaction and responded to inquiries or concerns professionally to enhance the dining experience.
• Maintained cleanliness and presentation of the reception and dining areas to ensure a welcoming guest environment.

Waitress - MÖVENPICK NAIROBI HOTEL & RESIDENCES

(2021 - 2023)

• Took guest orders accurately and coordinated effectively with the kitchen team to ensure smooth service.
• Served food and beverages promptly while maintaining high hospitality and service standards.
• Attended to guest needs and handled requests professionally to enhance dining satisfaction.
• Maintained table presentation and supported the service team during busy operations.

Waitress - FOURPOINTS BY SHERATON JKIA

(2018 - 2020)

• Welcomed and escorted guests to their tables, ensuring a warm and professional first impression.
• Supported service teams during peak hours by coordinating seating arrangements and assisting with guest requests.
• Maintained cleanliness and presentation of dining areas to ensure a pleasant dining environment.

Waitress - SAFARI PARK HOTEL & CASINO

(2017 - 2018)

• Assisted guests with menu selections and accurately recorded food and beverage orders.
• Served food and beverages promptly while ensuring guest satisfaction and service quality.
• Processed bills and handled cash and card transactions accurately according to company procedures.

Waitress - CARNIVORE TAMARIND RESTAURANT

(2016 - 2017)

• Greeted and seated guests, ensuring a warm and professional welcome.
• Took and delivered food and beverage orders accurately and on time.

Diploma - Food production - Nairobi Aviation College (2014 - 2015)

Kenya Certificate of Secondary Education - Shunem Girls High School (2009 - 2012)