Ruth Dickson

Hardworking, motivated and detail-oriented Clearing and Forwarding and Customer Service Professional with a Diploma in Clearing and Forwarding and practical experience spanning customs documentation, freight forwarding, cargo clearance support, customer service, sales and marketing, and microfinance operations. Experienced in handling customs declarations, cargo documentation, duty and tax calculations, customer enquiries, account transactions, sales activities, market research and customer relationship management. Demonstrates strong ability to identify and acquire customers, promote financial products, understand customer needs, follow up on loan repayments, support business growth and maintain productive client relationships.

Experienced in working with customers and stakeholders to resolve enquiries, process documentation accurately and provide timely and professional service. Strong exposure to sales reporting, quotation and pricing support, cargo tracking, customs compliance and administrative processes. A proactive, adaptable and target-oriented professional with strong communication, interpersonal, problem-solving and organizational skills.

Able to work effectively in fast-paced environments while maintaining accuracy, confidentiality, accountability and attention to detail. Brings a versatile combination of customer service, financial services, sales, business development and clearing and forwarding knowledge, with a strong commitment to achieving operational objectives and delivering excellent customer experiences.

Sales & Marketing Representative - Mable Capital Solution Microfinance

(2026-06 - 2026-09)

• Identified and engaged prospective customers, leveraging in-depth understanding of microfinance services to tailor solutions to their financial needs.
• Promoted loan and savings products effectively, resulting in informed customer decisions and a measurable increase in product uptake.
• Established and nurtured strong customer relationships through proactive communication and responsive service, enhancing client satisfaction and loyalty.
• Conducted thorough market research to pinpoint customer expectations and market trends, facilitating strategic product development and competitive positioning.
• Enhanced loan repayment management by following up with clients, leading to improved repayment rates and financial health for the organization.
• Participated in sales and marketing activities designed to increase product awareness and attract new customers
• Maintained accurate customer information and supported proper documentation of sales and client interactions

Customer Service Agent - Stanbic Bank

(2025-08 - 2026-05)

• Delivered professional customer service by responding to customer needs, enquiries and requests promptly and effectively.
• Supported cash handling and account transaction processing while maintaining accuracy and adherence to established procedures.
• Assisted customers with account-related services and ensured transactions were processed efficiently.
• Maintained accurate records and supported proper filing and retrieval of customer and transaction information.
• Provided sales support by identifying customer needs and directing customers toward relevant products and services.
• Communicated clearly with customers and colleagues to resolve routine service issues and maintain positive customer experiences.
• Handled sensitive customer and financial information with appropriate confidentiality and professionalism.

Sales Representative - Prime Inca Limited

(2025-01 - 2025-07)

• Conducted market research to identify customer needs, market opportunities and relevant sales trends.
• Supported sales activities through customer engagement, product/service information and follow-up.
• Prepared and maintained sales reports to support monitoring of sales activities and performance.
• Assisted in preparing quotations and pricing information based on customer requirements.
• Communicated with customers and internal teams to clarify requirements and support smooth sales processes.
• Contributed to customer relationship development through professional communication and responsive service.
• Supported the sales team in achieving operational and customer service objectives.

Declarant - Arion Freight System Ltd

(2024-02 - 2024-12)

• Prepared and processed customs declarations in support of efficient cargo clearance operations.
• Assisted with accurate classification of goods to facilitate appropriate customs processing.
• Supported duty and tax calculation based on applicable cargo and customs requirements.
• Reviewed and processed clearing and forwarding documentation for completeness and accuracy.
• Maintained accurate records of declarations and related customs documentation.
• Coordinated with relevant stakeholders to facilitate timely processing of cargo clearance requirements.
• Assisted in resolving documentation and processing issues affecting cargo clearance.

Declarant - Bule & Sons' Freight Services

(2023-12 - 2024-01)

• Handled and organized port documentation required for cargo clearance and freight forwarding operations.
• Tracked cargo movement and provided updates on shipment progress where required.
• Communicated with customers, agents, port stakeholders and other relevant parties to support smooth cargo operations.
• Updated operational records and cargo-related data accurately and consistently.
• Supported cargo clearance operations by ensuring required documentation was available and properly processed.
• Followed up on shipment and documentation requirements to support timely movement of cargo.
• Maintained professionalism, accuracy and effective communication when dealing with stakeholders.

Diploma - Clearing and Forwarding - Mombasa Aviation College (2023-01 - 2023-11)

Kenya Certificate of Secondary Education (KCSE) - Mata Secondary School (2019-01 - 2022-11)

Kenya Certificate of Primary Education (KCPE) - Mata Primary School (2009-01 - 2018-11)