Dalphine Nthiga

Communications and Customer Experience Professional with over four years of experience in broadcast operations, customer engagement, content development, administrative support, and digital communication. Experienced in coordinating television programming, supporting live broadcast operations, managing customer interactions, preparing operational reports, and creating communication content. Recently strengthened digital administration skills through the ALX Africa Virtual Assistant Skills in the Digital Age certification.

Poised to contribute this experience in Corporate Communications, Marketing, Social Media Management, Customer Service, or Virtual Assistant roles by supporting communication activities, managing digital platforms, strengthening customer relationships, and delivering reliable administrative support.

Programme Scheduler and Broadcast Operations at K24 TV (2021-02 – 2025-08)

Appointed to coordinate programme scheduling, manage broadcast information, and ensure accurate communication between programming, production, and transmission teams to support efficient day to day television operations.

• Coordinated daily programme schedules by organising approved content, confirming broadcast timings, and communicating schedule updates to relevant teams, ensuring programming activities were completed accurately and on time.
• Maintained and updated Electronic Programme Guides by reviewing programme information, broadcast times, and schedule changes, ensuring viewers and internal teams had access to accurate programme information.
• Reviewed programme content before transmission to verify scheduling accuracy, content readiness, and compliance with internal programming requirements.
• Worked closely with producers, presenters, and production teams to coordinate schedule adjustments for breaking news, special events, and live programmes, and prepared daily scheduling records and programme information while responding promptly to operational enquiries.

Sales Agent at Platinum Credit (2020-12 – 2021-02)

Appointed to engage customers, promote financial products, and deliver professional customer service while supporting business development and client relationship management.

• Built relationships with prospective and existing customers through direct engagement, referrals, and consistent follow up, creating opportunities for new business and repeat customer interactions.
• Explained financial products, application requirements, and repayment options in a clear and professional manner, enabling customers to make informed decisions based on their individual needs.
• Maintained accurate customer records and prepared sales activity reports that supported effective tracking of customer enquiries, applications, and business performance.
• Responded promptly to customer enquiries, resolved concerns professionally, and maintained regular communication to deliver a positive customer experience.

Voice Over Artist and Script Writer at Kibabii University (2018-01 – 2019-01)

Appointed to develop communication content, prepare written materials, and deliver audience-focused messages through the university's media and communication platforms.

• Developed news scripts, public announcements, and communication content that conveyed information clearly and maintained consistency across university media platforms.
• Researched stories and conducted interviews to gather accurate information, transforming complex information into clear and engaging content suitable for different audiences.
• Delivered voice recordings for public announcements, promotional messages, and radio programmes using clear communication techniques that enhanced audience engagement.
• Worked with presenters and production teams to plan programme content, review communication materials, and ensure information was prepared before scheduled broadcasts.
• Produced written and audio communication materials that strengthened storytelling, improved audience engagement, and enhanced the quality and consistency of university communication.

Bachelor of Journalism and Mass Communication in Journalism and Mass Communication – Kibabii University (2021)