Tracey Anne

Communications and Customer Experience professional with experience supporting customer service operations, client relationship management, stakeholder engagement, and strategic communications across education, media, and service-oriented organizations. Experienced in resolving customer inquiries, coordinating service delivery, preparing customer experience reports, and maintaining strong relationships through professional communication across phone, email, and digital channels. Adept at collaborating with cross-functional teams to improve customer satisfaction, streamline communication processes, and deliver high-quality client experiences.

Strong background in communications, public relations, content development, and audience engagement.

Customer Service & Experience Representative at DTI Group (2026-03 – 2026-07)

• Served as the first point of contact for students, clients, and visitors across physical and digital communication channels.
• Resolved customer complaints and service concerns promptly, minimizing the need for escalations.
• Built and maintained strong customer relationships, contributing to an 80% client retention rate within 4 months.
• Prepared weekly and monthly customer service feedback reports, identifying recurring concerns, analyzing trends, and providing actionable recommendations to management to improve service delivery.
• Maintained CRM records and prepared customer experience and engagement reports to track service delivery and satisfaction.
• Coordinated onboarding communication for new clients and students, supporting a smooth start to their experience.
• Handled high volumes of phone and email interactions daily while maintaining professional etiquette.
• Contributed to customer retention through relationship management and proactive client support.
• Liaised with internal departments to ensure efficient communication and prompt resolution of customer concerns.

Marketing & Partnerships Assistant – Part Time at Big Chunkz Meat (2025-08 – 2026-01)

• Supported customer and partner communication initiatives to strengthen relationships and brand trust.
• Coordinated outreach activities and maintained ongoing communication with partners and clients.
• Collected and organized customer feedback to support service improvement initiatives.
• Assisted with event coordination and engagement activities to raise visibility.

PR & Communications Intern at Oracom Group (2025-08 – 2025-12)

• Supported stakeholder communication activities to improve customer engagement and service visibility.
• Prepared communication materials and customer information updates for internal and external audiences.
• Handled stakeholder inquiries and coordinated communication between departments and external contacts.
• Collected customer and audience feedback to support communication and service improvement initiatives.
• Monitored communication effectiveness and prepared engagement reports.

Communications Coordinator at BTP Studios (2024-09 – 2025-08)

• Led audience engagement and communication across multiple digital and community platforms.
• Managed customer and audience inquiries, maintaining professional and responsive communication.
• Coordinated guest communication, stakeholder engagement, and event support activities.
• Maintained consistent communication standards and ensured audience concerns and feedback were addressed promptly.
• Monitored audience feedback and engagement insights to improve communication effectiveness.

Diploma in Communication & Media Studies – Zetech University (2025)