David Wangombe

Motivated and detail-oriented ICT Support Technician with hands-on experience in network installation, configuration, hardware maintenance, and end-user support. Trained through the Cisco Networking Academy in networking fundamentals, cybersecurity, and troubleshooting, complemented by active network support work at Cyker Computer College. Adept at configuring hardware and software, monitoring network performance, and resolving technical faults efficiently.

A reliable team player with strong communication skills, committed to delivering quality ICT support in dynamic environments.

Network Support & Security Technician - Cyker Computer College

(2025-01)

• Installed and configured network hardware and software across the institution's ICT infrastructure.
• Configured and maintained printers and peripheral devices, ensuring reliable operation for all users.
• Assisted in server management including monitoring server performance, applying updates, and supporting user access.
• Troubleshot network connectivity and performance issues, identifying and resolving faults promptly.
• Monitored network traffic and performance to ensure optimal uptime and security.
• Trained users in network usage, security best practices, and safe ICT operations.
• Maintained and updated software and operating systems on institutional devices.
• Provided end-user technical support and guidance on hardware and software issues.
• Maintained accurate records and inventory of ICT equipment and peripherals.

ICT Industrial Attachment - County Government of Nyeri

(2023-10 - 2023-12)

• Gained practical exposure to ICT equipment operation and maintenance in a government setting.
• Supported safe working procedures and equipment check-up routines.
• Developed problem-solving, time management, and teamwork skills in a structured work environment.

Junior Driver & Logistics Support - Decarbonize Energy, Nairobi - Nairobi

(2020-02 - 2023-04)

• Carried out daily vehicle maintenance checks and ensured roadworthiness of fleet.
• Accurately completed journey logs and maintained vehicle service records in the logbook.
• Handled secure and confidential transportation of staff, equipment, and documents.
• Demonstrated reliability, discretion, and strong organisational skills throughout tenure.

Customer Service Representative - Horizon Contact Centers, Nairobi - Nairobi

(2017-08 - 2019-12)

• Maintained DSTV client accounts and built customer relationships through effective communication.
• Recorded and updated customer data on CRM systems with accuracy and confidentiality.
• Resolved client complaints professionally and escalated priority issues where necessary.
• Documented call information in line with standard operating procedures.

Certification - Networking Basics, Cybersecurity Essentials, Computer Hardware, Network Addressing & Troubleshooting - Cisco Networking Academy (2024-06 - 2024-08)

Diploma - Community Development and Social Work - Mount Kenya University (2014-05 - 2015-03)

Certificate - Computer Packages – Microsoft Office Suite - Nation Campus, Nyeri (2013-01 - 2014-03)

Kenya Certificate of Secondary Education (KCSE) - Mukurwe-ini Boys High School (2009-02 - 2012-11)