Dolphine Kemuma

Diligent Regulatory specialist with a Bachelor's degree in Medical Biotechnology with IT and more than four years of experience with the application of regulations and laws in compliance driven fields. Proficient in laboratory quality control, data analysis, compliance documentation, public health studies, and preparation of technical reports. Professional experience as a Medical Sales Representative with significant public interaction and dealings, marketing medical products according to regulatory and ethical guidelines.

Competent in engaging stakeholders, product presentations, addressing customer complaints, and aiding in making informed clinical decisions. Familiar with biosafety guidelines, quality assurance systems, regulatory law enforcement guidelines, and post-marketing surveillance procedures. Good analytical skills, problem solving skills, communication skills, and computer skills.

SALES COORDINATOR at Third Eye packaging ltd (2025-02 – Present)

• Answering customer queries and providing information on products
• Preparing quotations, sales orders, and invoices
• Managing customers' orders and ensuring that documentation is done properly
• Coordinating with the production and warehouse departments to manage the delivery schedule
• Maintaining customer records and updating the CRM system
• Tracking sales performance
• Helping the sales department to reach sales objectives
• Solving customer grievances
• Monitoring the availability of inventory and informing customers regarding the same
• Respond to customer inquiries and provide product information
• Prepare and send quotations, proforma invoice, sales orders and ETR invoices

MEDICAL SALES REPRESENTATIVE at Unisel pharma ltd (2023-01 – 2025-01)

• Gathered, confirmed, processed, and reported data from the public health laboratory as per biosafety and quality guidelines
• Performed MGIT culture and FM Stain, including loading and unloading of samples
• Managed loading and unloading of positive and negative cultures and maintained accuracy in result recording
• Performed BHI culture and DST test to determine TB resistance
• Processed and prepared laboratory reagents and culture media used during experimentation
• Maintained proper cold chain management of specimens

Medical Technologist at Kenya Medical Research Institute

• Gathered, verified, processed, and documented public health laboratory data following the established biosafety and quality standards
• Performed MGIT cultures and FM staining procedures, involving both loading and unloading of samples
• Managed positive and negative culture unloading and ensured proper documentation and reporting of the results
• Carried out BHI cultures and DST testing to determine the resistance profiles of TB
• Processed laboratory reagents and cultures to ensure quality control in all experiments conducted

Bachelor's Degree in Medical Biotechnology with IT – Maseno University (2022)

Kenya Certificate of Secondary Education – Nyabururu National School (2015)