Edwin Otieno
Customer service professional
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About
Experienced Sales executive with a demonstrated history of working in different sectors. Skilled in Microsoft Excel, Customer Service, Data Entry, Data Analysis, Microsoft Office and CRM.
Experience
April 2021 to Date : TWIGA FOODS LIMITED
Trade development representative
Core Mandate
Recruiting new clients in the company's system
Increasing the drop size for the existing clients
Keeping up to date with products and competitors
Planning and delivering daily, weekly and monthly sales targets
Ensuring monthly customer retention targets are achieved
Close monitoring on the FFV products dispatched and initiate a refund or replacement where possible.
Jan 2017 TO Feb 2019: HOUSEMAN GENERAL CONTRACTORS
Retail store supervisor
Core mandate
Recording amount of materials dispatched
Compiling inventory balances and price list
Loading and unloading of materials entering or leaving the warehouse
Placing merchandise on pallets or shelves for distribution
Sorting materials according to size, colour or product code.
Following safety codes
MAY 2016 T0 NOV 2016: JAPMOR ENTERPRISE LIMITED
Sales personnel in charge of Uasin Gishu, Nandi and Elgeiyo Marakwet
Core mandate
Conducting after sale services
Recruiting new sales representatives
Conducting marketing survey and doing SWOT analysis on behalf of the company
Advising the company on the current marketing trends
Doing product demonstrations to the clients
2015 AUGUST TO MAY 2016: PUBLIC RELATIONS OFFICER
(University Of Eldoret Nyanza Students)
Education
AUGUST 2012- MAY 2016 UNIVERSITY OF ELDORET.
Bachelor of Science: animal science and management
2012 (February- April) BURUBURU INSTITUTE OF INFORMATION AND TECHNOLOGY
Computer packages
2008-2011: CHULAIMBO BOYS HIGH SCHOOL (KISUMU)
Kenya Certificate of Secondary Education
