Elvin Oduge

A Communications and Operations professional with a Bachelor's in Mass Communication and a background across the public and private sectors. My career is complemented by creative execution with proficiency in Adobe Creative Cloud, Canva, MS Office suite and CRM systems. I am well equipped in administrative and program support evidenced by my tenures in resource mobilization and partnerhips at World Vision, consumer support at CCI Kenya and customer relations at Ndege Chai Sacco.

Currently supporting corporate communications at HRMPEB, honing my ability to craft internal and external communication and enhance brand visibility.

Corporate Communications Intern at Human Resource Management Professionals Examinations Board (HRMPEB) (2026-05 – Present)

HRMPEB is a Kenyan state corporation that develops training curricula, administers professional examinations, and certifies qualified human resource professionals, such as those pursuing the Certified Human Resource Professional (CHRP) qualification.

• Content Creation: Draft and edit internal and external communications including newsletters, social media content, and organizational briefs ensuring alignment with institutional standards.
• Digital Engagement: Manage and update organizational digital platforms, monitoring audience engagement and ensuring consistent brand messaging across multiple channels.
• Stakeholder Relations: Coordinate with various departments to gather information for corporate reports, event coverage, and internal awareness campaigns.
• Event Support: Provide administrative and operational support for Board functions, professional certification ceremonies, and public engagement activities.

Contact Center Agent at CCI Kenya (2025-10 – 2026-02)

CCI Kenya specializes in offering business process outsourcing (BPO) solutions with customer service centers striving to deliver excellent customer service for brands across multiple industries.

• Data Integrity & Management: Utilized proprietary CRM systems to accurately capture, track, and update sensitive client data.
• Performance Excellence: Consistently met stringent KPIs on service quality, turnaround time, and documentation standards in a high-pressure, multicultural environment.
• Conflict Resolution: Managed complex inquiries and resolved grievances with a focus on diplomacy and patience while maintaining the organization's professional reputation.

Resource Acquisition Graduate Trainee at World Vision Kenya (2024-10 – 2025-09)

World Vision Kenya, a leading Christian humanitarian organization dedicated to working with children, families, and communities to overcome poverty and injustice by implementing sustainable development and advocacy initiatives across 37 counties.

• Grant Support & Proposal Management: Assisted in the development and submission of 15 concept notes and grant proposals, ensuring compliance with donor requirements.
• Donor Research & Partnership Coordination: Conducted comprehensive background research on prospective donors and funding trends. Collaborated with 5 strategic partners (corporates, local CSOs, and government entities) to support new funding streams and program expansion.
• Interdepartmental Liaison & Data Coordination: Collaborated with program, finance, and technical teams to gather and organize data for proposals and budgets. Facilitated capacity building for field staff on proposal writing and donor engagement. Maintained entry of donor and partner data in organizational trackers and CRM systems, ensuring accurate and up-to-date records.

Customer Relations Intern at Ndege Chai Sacco (2023-10 – 2024-01)

Ndege Chai Sacco, a savings and credit co-operative society with headquarters in Kericho, Kenya is a fast-growing financial institution that offers members an opportunity to save through deposit taking and access to loans to upscale their economic and social welfare.

• Relationship Management & Communications: Enhanced communication between the Sacco and its members to improve customer service, contributing to a more positive and professional relationship management process.
• Strategic Outreach & Data-Driven Growth: Supported the implementation of strategic marketing initiatives, which led to a 2.5% increase in the Sacco's clientele by expanding awareness of new loan products.
• Data Management & Administrative Support: Achieved growth in the efficiency of customer data collection through improved data entry, document scanning, and indexing, directly supporting the organization's record-keeping and administrative functions.

Media and Communications Team at Jesus Centre Ministry, Kericho (2019-11 – 2026)

• Supported communications and media operations, ensuring the effective dissemination of information to the community through various channels.
• Contributed to event logistics and media setup for regular services and special community events.
• Collaborated with a team to create and manage digital content, enhancing the church's outreach efforts.

Bachelor's Degree in Mass Communication – Kabarak University (2023)

KCSE – Kanyawanga High School (2018)