Eric Juma

A versatile and reliable Administrative Professional with strong grounding in Political Science and Public Administration and proven experience supporting operations in sales, dispatch management, customer service, electoral processes, and national data collection. Skilled in documentation, reporting, workflow coordination, communication, and digital tools essential for modern administrative environments. Demonstrates high accuracy, professionalism, and organizational efficiency gained through roles at NCBA Bank, SMPI Company, IEBC, and the Ministry of Agriculture.

Recognized for problem-solving abilities, time management, teamwork, and the capacity to handle confidential information responsibly. Adept at managing records, assisting clients, supporting field operations, and ensuring compliance with institutional procedures. Passionate about strengthening organizational efficiency, enhancing service delivery, and contributing to institutional goals through strong administrative support and operational excellence.

Sales Agent - NCBA Bank

(2024-07 - 2025-05)

• Prepared and maintained accurate sales and customer documentation.
• Assisted clients with account opening and product inquiries.
• Ensured compliance with banking procedures and data handling rules.
• Generated daily sales reports for supervisors.
• Participated in field mobilization and customer outreach.
• Maintained customer databases and follow-up records.
• Resolved customer issues and coordinated feedback reporting.

Production Assistant & Head of Dispatch - SMPI Company

(2023-06 - 2023-09)

• Managed dispatch records, delivery logs, and stock documents.
• Coordinated daily dispatch operations and ensured timely deliveries.
• Communicated delivery schedules with drivers and clients.
• Oversaw product packaging and loading procedures.
• Monitored stock levels and reported discrepancies.
• Assigned tasks to dispatch staff and supervised workflow.
• Resolved delivery delays and operational challenges.

Polling Clerk (KIEMS Kit Operator) - IEBC

(2022-08 - 2022-08)

• Verified voter identities using KIEMS devices.
• Entered and confirmed voter data with high accuracy.
• Organized polling station documents and records.
• Guided voters through the identification process.
• Ensured compliance with election procedures.
• Reported any irregularities to the Presiding Officer.
• Supported station setup and closing documentation.

Enumerator - Ministry of Agriculture

(2022-06 - 2022-07)

• Collected household and agricultural data accurately.
• Verified completeness of daily survey entries.
• Submitted daily reports and data summaries.
• Maintained confidentiality of respondent information.
• Mobilized households for data collection.
• Followed survey protocols and reporting standards.
• Addressed field challenges and provided feedback to supervisors.

Bachelor of Arts - Political Science & Public Administration - The University of Nairobi (2021 - 2025)

KCSE - Syunguni Secondary School (2016 - 2020)

KCPE - Malili Primary School (2007 - 2015)

Computer Packages - Gibtech Institute of Professional Studies (2022-05 - 2022-07)