Faith Mercy

As a results-driven accounts assistant with a strong foundation in financial management and reporting, I specialize in providing accurate and timely financial analysis to support business decision-making. My expertise includes financial statement preparation, credit management, accounts receivables with a solid understanding of regulatory compliance. I possess strong analytical skills, attention to detail, and the ability to communicate complex financial information clearly to stakeholders.

With commitment to professional development, I strive for organizational success by ensuring efficient financial processes and strategic financial planning.

Promoted to Branch Manager - Total Energies, Mowlem Branch | Enworld Holdings - Kisumu, Kenya

(2025-01 - 2026-04)

• Making orders and ensuring products are stocked up.
• Ensuring accurate cash handling, reconciliation and bank deposits.
• Monitoring daily sales, expenses and overall profitability.
• Performing bank and supplies statement reconciliation, ensuring accuracy and compliance.
• Preparing and filing statutory returns including VAT, VAT Withholding.
• Invoicing customers.
• Managing petty cash vouchers.
• Updating cash book using Tally ERP software.
• Facilitating smooth running of activities.
• Managing customer accounts and tracking order processing using Tally ERP software.
• Providing exceptional customer service to clients via phone, email, and in-person, resolving inquiries and issues efficiently.
• Filing statutories.
• Processing transactions quickly and accurately while maintaining a positive and professional demeanor.
• Contributing to inventory management and merchandising strategies that increases sales.
• Collaborating with team members to ensure high-quality customer experience and satisfaction.
• Engaging with customers to understand their needs and providing tailored product recommendations.
• Perform regular inspections to ensure compliance with safety and operational standards.
• Conducting regular staff meetings to discuss issues and improve operations.

General Supervisor - Total Energies, Mowlem Branch | Enworld Holdings - Kisumu, Kenya

(2024-06 - 2024-12)

• Ensuring products are well stocked up.
• Ensuring all staff are present, well groomed as well as monitoring staff performance.
• Invoicing.
• Updating Cash book using Tally ERP software.
• Overseeing daily operations ensuring all tasks are completed efficiently and in a timely manner.
• Writing petty cash vouchers.
• Reconciling sales by comparing pump sales and stock with cash received to ensure accuracy.
• Monitoring financial performance by tracking the station's financial goals and performance.
• Ensuring customer satisfaction through high service standards by ensuring staff are courteous, attentive to customers and handling customer complaints or concerns.
• Maintaining cleanliness by ensuring the station including floors and driveways is clean and presentable at all times.
• Enforcing safety protocols ensuring all safety procedures for fuel handling are followed as well as checks for equipment failures or maintenance needs such as tank leaks.

Front Desk Assistant - Enworld Holdings - Kisumu, Kenya

(2023-08 - 2024-06)

• Invoicing.
• Collecting and following up on customers' payments.
• Attending to customers with enquiries.
• Managing mails and emails.
• Making financial data entries into accounting software and spreadsheets.
• Maintain organized and accurate financial records.
• Doing any duties assigned by the management.

Bachelor of Commerce - Finance Major - KCA University, Western Campus (2022-01 - 2026-12)

Diploma - Business Management - The University of Nairobi, Kisumu Campus (2019-01 - 2021-12)

Kenya Certificate of Secondary Education - St. Clare's Maragoli High School (2015-01 - 2018-12)