Faith Peter

Highly organized and results-driven professional with a strong foundation in sales support, client engagement, financial management, and operations coordination. Demonstrates exceptional communication, problem-solving, and interpersonal skills, enabling effective collaboration across cross-functional teams and seamless client interactions. Experienced in managing schedules, coordinating meetings and virtual sessions, handling documentation, and maintaining accurate records, while providing technical guidance and supporting business processes.

Adept at lead generation, product knowledge dissemination, and workflow optimization, with a keen eye for detail and a commitment to delivering excellence. Brings a proactive and adaptable approach to administrative and operational responsibilities, ensuring efficiency, accuracy, and outstanding client experiences in both in-person and online environments.

Technical Sales Assistant - Syncfusion Software Kenya - Kenya

(2024-09)

Supports the sales team by driving client engagement, managing sales operations, providing technical product guidance, and coordinating administrative and virtual tasks to ensure seamless sales processes and exceptional customer experiences.

• Conducts product demonstrations and personalized walkthroughs for prospective clients, highlighting the unique features and benefits of Syncfusion software solutions.
• Responds promptly and professionally to client inquiries via email, phone, or virtual meetings, ensuring exceptional customer satisfaction and building long-term relationships.
• Assists the sales team in preparing comprehensive proposals, detailed quotations, and compelling presentations tailored to client requirements.
• Maintains meticulous records of client interactions, sales activities, and follow-ups in the CRM system to ensure seamless sales tracking and reporting.
• Stays thoroughly updated on all Syncfusion software products, new releases, and industry trends to provide accurate and informed technical advice.
• Provides clear and persuasive technical explanations to clients, addressing their concerns and demonstrating the software's capabilities and business value.
• Identifies and researches potential clients through market analysis, networking events, and digital channels to expand the sales pipeline.
• Supports marketing campaigns by following up on generated leads, qualifying prospects, and ensuring smooth handover to the sales team.
• Collaborates closely with marketing, technical, and support teams to coordinate client communications, resolve issues, and deliver seamless experiences.
• Shares client feedback, market insights, and product requests with relevant departments to improve software offerings and customer satisfaction.
• Coordinates and manages meetings, client calls, and internal team schedules to ensure timely follow-ups and smooth operations.
• Organizes calendars for the sales team, prioritizing tasks and appointments to optimize productivity.
• Drafts and sends professional emails, proposals, and follow-up messages to clients and prospects.
• Maintains consistent and clear communication between clients, sales teams, and cross-functional departments.
• Prepares, organizes, and maintains sales documents, presentations, and reports for easy access and reference.
• Ensures all client information and communications are accurately recorded in CRM and shared with the sales team.
• Sets up virtual meetings, webinars, and online product demos, ensuring smooth technical execution and participant engagement.
• Monitors online tools and platforms used in sales operations, troubleshooting minor issues to prevent disruptions.

Billing Clerk - Lolwe Medical Clinic - Kenya

(2023-06 - 2024-05)

Supports efficient clinic operations by accurately managing patient billing, financial transactions, and records while delivering professional and courteous service to patients and staff.

• Received and assisted patients, visitors, and staff professionally, ensuring efficient front-office and billing services.
• Registered patients and scheduled appointments while accurately capturing billing and service details in the clinic system.
• Prepared patient invoices and processed payments, including cash, mobile money, and insurance-related transactions.
• Maintained accurate billing records and ensured the confidentiality of patient financial and medical information.
• Managed patient check-in and check-out procedures, confirming services rendered before billing.
• Responded to patient billing inquiries and resolved basic discrepancies in a timely and courteous manner.
• Compiled daily and periodic billing and sales reports to support financial tracking and management review.
• Balanced daily cash collections and reconciled receipts against billing records.
• Assisted in maintaining orderly filing and documentation of billing records to support audits and internal reviews.

Attaché - Ministry of Agriculture, Livestock, Fisheries & Cooperatives - Kenya

(2022-07 - 2022-10)

Responsible for assisting in Accounting and financial operations by accurately processing financial records, monitoring expenditures, and ensuring compliance with the ministry and government.

• Reviewed and verified payment vouchers prepared for suppliers and service providers to ensure accuracy and completeness.
• Assisted in conducting comparative analysis of month-end balance sheets, assessing variances against previous accounting periods to support informed financial decision-making.
• Assisted in analyzing actual profit and loss statements against budgeted figures and previous periods to monitor expenditure performance.
• Assisted in processing and reviewing payroll records, including verification and approval of statutory tax and deduction payments.
• Balanced and reconciled departmental checkbooks and cash records to ensure accurate tracking of financial transactions.
• Captured and maintained financial data using Microsoft Excel, including key details of imprest warrants and payment vouchers for record-keeping and reporting purposes.
• Recorded, updated, and maintained a voucher numbering register to ensure proper tracking and accountability of all vouchers.

Sales Representative - M-Kopa Kenya - Kenya

(2019-01 - 2019-08)

Bachelor of Business Administration & IT - Accounting - Maseno University (2023)

Kenya Certificate of Secondary Education (KCSE) - St. Charles Lwanga Ichuni High School (2018)