Felista Muli

Results-oriented Executive Assistant and SACCO Operations Officer with over eight years of experience supporting executive leadership, coordinating business operations, and delivering exceptional member service. Experienced in executive administration, SACCO operations, loan processing, member relationship management, operational reporting, and stakeholder engagement. Proven ability to streamline administrative processes, coordinate executive travel, support business growth initiatives, and maintain high standards of professionalism and confidentiality.

Currently pursuing a Bachelor of Management and Leadership (Business Administration), with a Diploma in Public Relations.

Executive Assistant to the CEO at Username Properties Limited (2024-05 – Present)

• Manage the CEO's calendar, appointments, and daily priorities.
• Coordinate internal executive meetings and departmental engagements.
• Manage local and international travel arrangements, including travel budgets, accommodation, and logistics.
• Prepare executive correspondence, presentations, reports, and meeting documentation.
• Act as the primary liaison between the CEO and internal departments.
• Coordinate project follow-up and ensure timely completion of action items.
• Maintain confidential executive records and business documentation.
• Support operational planning and strategic initiatives across departments.
• Coordinate communication with clients, partners, suppliers, and external stakeholders.

SACCO Operations Officer at Username SACCO (2026-05 – Present)

• Coordinate daily SACCO operational activities while ensuring compliance with internal policies.
• Process loan applications each month and monitor repayment performance.
• Manage onboarding and account administration for members.
• Maintain accurate member records.
• Prepare operational and membership reports for management.
• Conduct loan follow-ups and support recovery initiatives.
• Coordinate share capital compliance and member contribution tracking.
• Promote SACCO products and services to prospective and existing members.
• Respond to member enquiries and resolve service issues promptly.
• Support internal audits and operational process improvements.

Bachelor of Management and Leadership in Business Administration – The Management University of Africa (2027-11)

Diploma in Public Relations – Moi University

Kenya Certificate of Secondary Education – Gitwe Girls High School