Felix Kawala

Highly skilled and customer-focused IT Support Specialist with three years of experience in providing technical assistance and resolving complex IT issues. Proficient in troubleshooting hardware and software problems, maintaining network infrastructure, and delivering exceptional user support. Adept at analyzing and diagnosing technical issues, implementing effective solutions, and ensuring seamless operation of IT systems.

Strong communication and interpersonal skills, fostering positive relationships with clients and colleagues. Committed to delivering exceptional service and contributing to the efficiency and productivity of the organization.

1. Corporate Service Support (Domestic Taxes), Kenya Revenue Authority - Jan 2023 to Dec 2023
2. Data Entry Clerk, Kenya National Examination Council - December 2022 & December 2023
3. IT Support Officer & Digital Associate, Lapis Lazuli Cyber and Photo studio - January 2022 - December 2022
4. IT Assistant, Airtel Kenya - July 2019 - March 2020
5. IT intern, Wananchi Group Ltd (Zuku) - May 2018 - August 2018

Graduated from Maseno University with a Bachelor's Degree in Computer Science