Hosea Ngamau

Passionate about harnessing cutting-edge technology, innovation, and resilience to drive strategic business and organizational objectives. I have over 5 years of experience in delivering exceptional IT technical support across diverse ICT systems and infrastructure, as well as providing digital technology solutions and customer support.

I demonstrate my ability to effectively troubleshoot and resolve technical issues promptly, as well as to manage and optimize cloud infrastructure, web development, and API integration projects. I am proficient in systems networking, server administration, Microsoft Azure, AWS, Microsoft Dynamics 365, and digital marketing. I have a deep understanding of ITIL principles and IT service management, coupled with adaptability in fast-paced and dynamic environments.

I am a collaborative team player with excellent independent work skills, and I am committed to leveraging my software technologies, cloud solutions, networks, system support, customer support, sales and digital marketing expertise to propel your business and organizational.

IT Support Specialist | IT Service Delivery | Business Development | Customer Experience | Project Management | Sales and Marketing | ICT Consultant | Products Support |IT Support Specialist | IT Service Delivery | Business Development | Customer Experience | Project Management | Sales and Marketing | ICT Consultant | Products Support |

Skills: M365 · Customer Support · IT Service Delivery · IT Operations · Service Desk · Business Development · Server Administration · Microsoft Dynamics 365 · Project Management · Sales & Marketing · Digital Marketing · Infrastructure · Amazon Web Services (AWS) · Microsoft Azure · Technical Support

Bachelor of Science Information Technology