Flozzy Shyro

Clean and set tables. Receive guests show them to their tables. Take drinks orders.

Waitress - Seven Seafood and Grill

(2018-02)

• Clean and set tables.
• Receive guests show them to their tables.
• Take drinks orders.
• Serve drinks and introduce myself then tell them the specials, missings and gramages for the various shell fish then give them time to choose their meals.
• Take the orders and put the necessary cutlery for their respective orders.
• Get feedback.
• Upsell, recommend and advice on the guests orders.
• Give thanks to guests for dinning with us and wish them the best according to time of day.

Coffee Shop Controller - Hennessis Hotel

(2017-03 - 2018-11)

• Relieve the barristers on their off.
• Ensure all orders are posted hence no stealing.
• Record the orders as they come in.
• Read out the orders to the barrister so they are prepared.
• Ensure good quality and quantity is served and well presented.

Cashier and Barrister - Mooreland Hotel

(2016-09 - 2017-03)

• Posting and clearing bills.
• Getting feedback from guests.
• Making all hot beverages and serving them.
• Serving snacks and soft drinks as the orders come in.
• Arranging the display of all snacks.
• Ensure cleanliness and order of the coffee shop
• Taking stock.

Secretary - Research-Que Scientific Limited

(2016-06 - 2016-09)

• Typing and word processing.
• Filling.
• Organizing and prioritizing work
• Taking messages and receiving calls.
• Liaising with relevant organizations.

Internship - Hemingways Nairobi

(2015-04 - 2015-09)

Departments

• Front office
• Reservation
• Service
• Production (kitchen)
• Housekeeping
• Stores

Hostess - M-Series

(2013-06 - 2015-04)

Department: Front office. Worked during weekends and long holidays.

• Receive and make reservations for customers.
• Welcome guests as they come in.
• Ensure guests are served.
• Get feedback as guests leave.
• Solve complains from guests.

Diploma - Hospitality Management - Kenyatta University (2013-09 - 2015-12)

Kenya Certificate of Secondary School - Gakoe Girls High School (2010 - 2012)

Kenya Certificate of Primary Education - Jonathan Maara Primary School (2005 - 2008)