Joyce Mbenge

Diligent food service professional with over 1 year experience in hospitality and customer services and commitment to the delivery of an excellent service to diners at quality establishments. Proven ability to serve meals, alcohol dessert and appetizers to quests within dynamic hospitality environments. I am focused on collaborating with teams and building effective relationships with waiting staff and bar managers.

I apply exceptional communication skills when offering advice and guidance on drink and food menu items, with a focus to achieving excellent quest satisfaction. I am familiar with POS terminals and common restaurant equipment.

Waitress - The Boma Hotel Nairobi - Nairobi

(2022-05)

Working within a team of 15 including waiting and kitchen staff. Welcoming and greeting guest guests and providing a selection of service in line with guest requirements.

• Taking customer orders in a timely manner.
• Offering recommendations and providing customers with daily specials options.
• Ensuring the delivery of an efficient service and prompt serving of all food courses and alcoholic beverages.
• Working closely within the kitchen team to ensure correct meals are delivered and issues are relayed to customers in an appropriate manner.
• Maintaining guests’ satisfaction and safety of all patrons and staff.
• Under _taking in-depth training for proper food handling techniques.
• Setting up and coordinating a range of specials events and promotions these to increase revenue.

Intern - The Boma Hotel Nairobi

(2022-05 - 2022-08)

attachment at The Boma Hotel Nairobi trained in different departments including kitchen department food production, Food and Beverage service department and housekeeping department. Through my internship period I gained knowledge and skills to explore in the hospitality niche.

Diploma - Hospitality management - Kiriri Women's University of Science and Technology (2021 - 2022)

Certificate - Kenya Council of Secondary Education (20007 - 2014)