Frank Kaisa

Strategic/Commercial Role Results-driven Petroleum Management professional with 4 years of experience optimizing operational efficiency and driving commercial growth with proven expertise in supply chain logistics, General Operations, and cross-functional team leadership. Eager to leverage strategic planning and analytical skills to maximize asset profitability and support corporate objectives in a dynamic energy environment and experience in upstream operations, risk management, and stakeholder relations. Adept at aligning technical field operations with business objectives to reduce costs and boost production.

Seeking to apply proven project management and leadership skills to drive operational excellence and sustainable growth, analyzing global energy markets and executing commercial strategies. Skilled in contract negotiation, joint venture management, and market analysis expansion and portfolio optimization as part of a forward-looking energy firm.

Marketing Executive - LEXO ENERGY

(2021-01 - 2023-12)

As a Marketing Executive at LEXO ENERGY, My Key Performance Indicator was based on customer traffic and brand loyalty. Main role, overseeing loyalty programs, optimizing retail convenience store sales, and managing digital campaigns and to execute localized promotions, analyze pricing strategies, and build partnerships to maximize fuel and retail revenue.

• Loyalty Programs & Promotions: Designing and managing customer reward programs (e.g., points for fuel, discounts on c-store items, or car wash deals) to drive repeat visits
• Convenience Store (C-Store) Marketing: Planning in-store merchandising, end-cap displays, and bundled product promotions to increase impulse purchases of snacks, coffee, and automotive supplies such as break fluids, coolants and lubricants
• Digital & Social Media engagement for customer feedback and managing Google Business Profiles, and posting on social media to promote current fuel prices and special offers including B2B Sales
• Fleet Management: Prospecting and managing commercial accounts (e.g., transport companies, delivery fleets) to secure bulk fuel supply contracts
• Market Analysis & Pricing: Monitoring competitors within the local vicinity to adjust daily fuel pricing strategies and maintain market share
• Brand Management: Ensuring uniform brand identity by running community outreach, and ensuring the forecourt and store meet visual identity standards

Customer Service Attendant - Galana Energy

(2023-01 - 2023-12)

As a pump attendant serves as the vital frontline representative at a petroleum station. My primary duties were to safely dispense fuel by following Work Instruction which included process payments, and ensure top-tier customer service while strictly adhering to safety, health, and environmental regulations.

• Fuel Dispensing: Safely pumping the correct fuel grade (e.g., diesel or petrol) into vehicles. To ensure the pump meter reads zero before beginning and stop the flow to prevent spills
• Payment Processing: Collecting cash, processing credit/debit cards, or handling mobile money payments, and issuing accurate receipts also responsible for balancing the tills at the end of their shift
• Customer Service: Greeting customers politely, answering inquiries regarding fuel types or pricing, and occasionally offering additional services like checking oil, water levels, and tire pressure
• Safety & Compliance (HSSE): Strictly following Health, Safety, Security, and Environment protocols, such as ensuring engines are switched off, enforcing 'no smoking' policies, and using Personal Protective Equipment (PPE). Monitor for leaks or fire hazards and respond appropriately
• Forecourt Maintenance: Keeping the fuel pumps, hoses, and surrounding driveways clean and free of hazards like oil spills. They may also restock retail items like lubricants and coolant

Gas Station Attendant - Proto Energy

(2024-01 - 2024-12)

• Safety and Compliance Hazard Management: Enforcing strict 'No Smoking' and 'Turn Off Engines' rules, and prohibiting the use of mobile phones in the dispensing area
• Leak Detection: Regularly inspecting hoses, valves, and storage areas for signs of leaks or damage using gas detection tools
• Emergency Response: Following established shutdown and evacuation protocols in the event of an emergency
• Licensing Compliance: Ensuring that all Autogas filling or cylinder/ vehicles adhere strictly to national statutory guidelines
• Vehicle & Cylinder Filling: Safely connecting and operating LPG dispensing equipment to fill vehicle tanks or portable cylinders
• Safety Features: Ensuring that breakaway couplings and automatic shut-off valves are functioning perfectly prior to dispensing
• Weight & Measurement: Ensuring cylinders are properly weighed to avoid overfilling, which poses a severe safety hazard
• Customer Service and Assistance: Greeting customers, answering questions regarding gas usage, and assisting with cylinder exchanges or carrying
• Sales Transactions: Processing payments using cash registers or mobile money, providing receipts, and accurately calculating change
• Product Education: Acting as an ambassador for gas safety by advising customers on safe storage, handling, and transport of LPG
• Stock Monitoring: Tracking the inventory of filled and empty cylinders and logging daily product movement
• Equipment Maintenance: Performing routine checks on dispensers and nozzles, reporting maintenance needs or defects promptly
• Record Keeping: Maintaining accurate records of daily sales, gas volume dispensed, and delivered

HSE and Compliance Officer - Proto Energy

(2024-01 - 2024-12)

As the HSE officer i prevent loss of containment, enforce strict operating procedures, conduct occupational exposure assessments, and manage facility air quality testing.

• Permit to Work (PTW): Review and issue permits for high-risk, non-routine tasks like hot work and confined space entry
• Site Inspections: Perform daily walk-throughs to verify the integrity of LPG tanks, piping, pumps, and fire-suppression equipment
• Safety Briefings: Conduct daily Toolbox Talks to highlight specific daily hazards
• PPE Enforcement: Ensure all workers and contractors utilize correct, flame-resistant personal protective equipment (PPE)
• Housekeeping: Eliminate ignition sources by ensuring no debris, flammable materials, or unapproved electronics exist near the filling carousel or storage zones
• Regulatory Liaison: Coordinate with local safety and environmental authorities—such as the National Environment Management Authority (NEMA) and the Directorate of Occupational Safety and Health Services (DOSHS) in Kenya—for statutory audits and licensing
• Safety Audits: Schedule and execute internal HSE audits and process safety studies, aligning with frameworks like ISO 45001 (Occupational Health) and ISO 14001 (Environmental Management)
• Documentation: Maintain meticulous records of equipment calibrations, incident investigations, and hazardous waste disposal
• Emergency Planning: Develop, review, and execute site-specific Emergency Response Plans (ERPs) for scenarios like gas leaks, vapor cloud explosions (VCE), or fires
• Drills: Conduct regular evacuation, fire, and gas-leak drills to ensure swift crew response
• Incident Investigation: Lead formal Root Cause Analysis (RCA) for all accidents, near-misses, and spills, and implement corrective actions (CAPA)
• LGC Leak Detection: Continuously monitor the ambient environment for hazardous concentrations of propane/butane using fixed or portable combustible gas indicators (CGIs)
• Baseline & Ambient Air Quality: Test the surrounding atmosphere for pollutants such as carbon monoxide (CO), nitrogen dioxide (NO₂), sulfur dioxide (SO₂), and volatile organic compounds (VOCs)
• Particulate Matter (PM₂.₅ & PM₁₀): Monitor overall air quality index (AQI) parameters in compliance with national ambient air quality standards to protect workers and nearby communities
• Emission Inventories: Track and measure combustion emissions from facility operations (e.g., boilers, backup generators) to ensure they remain within environmental regulatory limits
• Equipment Calibration: Ensure that all air sampling devices and continuous emission monitoring systems (CEMS) are regularly calibrated
• Worker Exposure: Monitor worker exposure to physical hazards like noise (from compressors and bottling carousels) and extreme temperatures
• Safety Inductions: Deliver comprehensive health, safety, and environment onboarding for all new employees, visitors, and truck drivers
• Fitness for Duty: Oversee fitness-to-work programs to ensure employees are physically and mentally capable of handling high-pressure operations

Internal Auditor - Proto Energy

(2024-01 - 2024-12)

As a Certified Internal Auditor my objective is:

• Risk Management and Assessment: proactively evaluate an organization's activities to identify potential threats to its strategic objectives. Analyze financial, operational, and IT systems to spot areas vulnerable to disruption or loss. Assess how risks are identified, evaluated, and managed across different company departments. Collaborate with senior management to develop and implement risk-mitigation strategies
• Evaluation of Internal Controls: to assess the effectiveness and design of the internal controls put in place to ensure corporate integrity. Review cash handling, inventory tracking, and purchasing/procurement procedures to prevent errors and duplicate payments. Evaluate IT and cybersecurity protocols to ensure they properly safeguard organizational resources. Review financial reporting processes to guarantee accuracy and reliability
• Compliance and Governance: CIAs ensure that a company operates strictly within legal frameworks and ethical boundaries. Conduct compliance audits to verify adherence to local, national, and international laws. Ensure the organization follows its own internal policies and standard operating procedures. Promote ethical behavior and help management identify improper conduct or conflicts of interest
• Reporting and Consulting: Beyond finding problems, CIAs act as problem solvers who improve operational efficiency. Document audit findings clearly and present comprehensive reports to the audit committee and executive leadership. Provide consulting and advisory services, helping management design better controls or improve overall operations while maintaining objectivity. Investigate suspected fraud or inconsistencies and recommend decisive action to stop harmful falsehoods or errors

Diploma - Petroleum Management - Nairobi National Polytechnic (2023-12)