Fredah Mwikali

Receptionist, Customer Service and Administration Professional with 5+ years of experience in front-office operations, customer service, office administration and client relations. Experienced in handling telephone and customer enquiries, welcoming visitors, maintaining records, coordinating daily activities and providing professional administrative support. Currently working in an Admin & Store Keeper role, with additional experience in staff coordination, CRM records, documentation, office supplies, job coordination and day-to-day operational support.

Strong communication, organizational, multitasking and problem-solving skills, with a professional and customer-focused approach.

Admin & Store Keeper at MILES ELECTROMECHANICAL SOLUTIONS (2026-08 – Present)

• Coordinate daily administrative activities to support smooth office and operational functions.
• Coordinate technicians and attachés, including job allocation, attendance and staff-related concerns.
• Handle customer requests and enquiries through telephone and WhatsApp communication.
• Maintain records of products, tools, equipment and service activities using the company's CRM system.
• Prepare and maintain administrative records, reports and other documentation.
• Monitor office supplies and coordinate replenishment to ensure availability of essential items.
• Coordinate transport and logistical arrangements for field assignments.
• Support communication between management, technicians, clients and other stakeholders.
• Assist with monitoring pending jobs and ensuring relevant information is properly recorded and communicated.
• Provide general administrative and operational support to management.

Sales & Customer Relations Executive | Front Office & Marketing Support at ANG CONCRETE PRODUCTS (2025-02 – 2026-04)

• Handled customer enquiries and provided professional assistance to clients.
• Maintained positive customer relationships through effective communication and follow-up.
• Supported front-office and administrative activities.
• Assisted customers with product information, orders and service-related enquiries.
• Maintained customer records and supported documentation and filing.
• Coordinated with relevant teams to ensure customer requests were handled efficiently.
• Supported sales and general office activities.

Receptionist at OFFICE DYNAMICS LIMITED (2022 – 2024)

• Managed the reception area and welcomed visitors and clients professionally.
• Handled incoming telephone calls and directed enquiries to the appropriate departments.
• Responded to customer enquiries and provided accurate information.
• Maintained visitor records and other relevant office documentation.
• Assisted with scheduling appointments and coordinating meetings.
• Managed incoming and outgoing correspondence and documents.
• Provided general administrative and office support.
• Maintained a professional, organized and welcoming front-office environment.

Sales Representative at KAMBAA COMMERCIAL AGENCIES (2021 – 2022)

• Interacted with customers and provided information about products and services.
• Built and maintained positive customer relationships.
• Responded to customer enquiries and followed up on customer needs.
• Supported sales activities and maintained relevant customer information.
• Worked towards achieving sales and customer service objectives.

Receptionist at PROPERTY & BUSINESS OUTLOOK LIMITED (2017 – 2021)

• Managed the reception desk and welcomed clients and visitors.
• Handled telephone calls, enquiries and general correspondence.
• Provided professional customer service and directed visitors appropriately.
• Maintained records, filing systems and office documentation.
• Assisted with administrative duties and day-to-day office operations.
• Coordinated appointments and supported communication between clients and staff.
• Maintained confidentiality and professionalism when handling client and company information.

Diploma in Sales and Marketing – Thika Institute of Business Studies

Microsoft Office Applications in Word | Excel | Publisher – Thika Institute of Business Studies

Kenya Certificate of Secondary Education (KCSE) – Changamwe Secondary School

Kenya Certificate of Primary Education (KCPE) – Mwijabu Primary School