Hannah Mwangi
Waitress-Motivated and customer-focused hospitality professional in Hospitality Management
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About
Motivated and customer-focused hospitality professional with a Diploma in Hospitality Management and practical experience gained through industrial attachment at PrideInn Paradise Beach Resort and Spa as well as working with Serena Beach resort and Spa. Skilled in food and beverage service, customer service, table setting, order taking, and maintaining high standards of cleanliness and professionalism. A quick learner with excellent communication skills, teamwork, and a strong commitment to delivering exceptional guest experiences.
I gained hands-on experience in food and beverage service, customer care, and hospitality operations.
I have developed strong communication, teamwork, and customer service skills while serving guests in a professional and friendly manner. I am hardworking, reliable, and committed to ensuring every guest enjoys a pleasant dining experience.
Experience
Waitress at Serena Beach resort and Spa (2026-01 – Present)
- Welcomed and served guests professionally.
- Took food and beverage orders accurately.
- Served meals and drinks promptly.
- Prepared and arranged tables before service.
- Maintained cleanliness in the dining area.
- Assisted guests with menu selections.
- Worked closely with kitchen and service staff to ensure customer satisfaction.
Industrial Attachment – Waitress at PrideInn Paradise Beach Resort and Spa (2025-03 – 2025-12)
- Welcomed and served guests professionally.
- Took food and beverage orders accurately.
- Served meals and drinks promptly.
- Prepared and arranged tables before service.
- Maintained cleanliness in the dining area.
- Assisted guests with menu selections.
- Worked closely with kitchen and service staff to ensure customer satisfaction.
Education
Diploma in Hospitality Management – Air Travel and Related Studies Centre (2025)
