Hawa Diba

An experienced customer care and community developer with Analytical ability, Time perspective, Decisiveness, Verbal and written communication, flexibility, Motivator, Initiative, Customer focus, Achievement Oriented. Fluent in English, Swahili, Somali and Oromo Languages

Customer Support Representative - Huduma Centre

(2016-08)

In this role my duties include:

• Giving current and accurate information about the Fund and her products.
• Responding to customers request via phone calls, Emails, Live chat, service desks.
• Identifying the issue and provide solution to the clients.
• Updating the customers on the solved issues accordingly.
• Issuing loan forms and assisting clients fill in loan applications.
• Giving current loan status to the customers.
• Ensuring compliance of the completed loan forms from potential customers before linking to respective regions for processing.
• Forward completed loan forms to the respective regional head.
• Link potential customers to the respective officer for capacity building.
• Registration of clients at the counter for receipt of facilitation for marketing of their specific products.
• Customer service.
• Filing returns on monthly basis.
• Any other duties as may be assigned by your supervisor.

Data Entry Clerk-Casual - Women Enterprise Fund (W.E.F)

(2015-09 - 2016-07)

Duties included

• Organizing files and collecting data to be entered into the computer.
• Analysing the data for errors.
• Reporting problems with the data.
• Accurately entering information into various computer programs.
• Keeping sensitive customer or company information confidential.

Project Assistant - Pastoralist Women for Health and Education

(2014-07 - 2015-08)

Duties included

• Work collaboratively with the project Officer and team to maximize productivity.
• Collaborate with the whole project team, contributing to the entire project lifecycle.
• Assist in organizing and monitoring schedules and see that deadlines are met.
• Assist in coordinating efforts within the team and with outside consultants efficiently.
• Report updates verbally and in written form to the Project Officer.
• Assist in discerning requirements and assign tasks to team members.
• Complete any necessary administrative tasks, such as research and email.

Post Graduate Diploma - Community Development - Railways Training Institute (2012 - 2014)

Certificate - Social work and Community Development - Railways Training Institute (2011 - 2012)

Kenya Certificate of Secondary Education - Isiolo Girls High School