Hillary Konga

Accomplished Human Resources Professional with a proven track record of driving operational excellence across recruitment lifecycle logistics, payroll integrity, and global HRIS data management. Recognized by leadership teams for maintaining 100% data accuracy and strict confidentiality while navigating complex statutory compliance and personnel records administration. A trusted strategic partner adept at streamlining fast-paced, high-volume workflows, minimizing corporate risk, and delivering seamless onboarding experiences that maximize day-one employee productivity

Sales Agent at Safaricom Ltd (2024-04 – 2026-08)

• Promoted Safaricom voice, data, and M-PESA products, enhancing customer awareness and driving sales.
• Marketed Safaricom airtime, data bundles, and mobile products directly to customers to enhance sales.
• Assisted customers with Safaricom service inquiries and account issues, ensuring high satisfaction and retention.
• Built strong customer relationships across Safaricom sales touchpoints, fostering loyalty and repeat business.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.
• Maintained sales records and customer updates in the Safaricom system.
• Worked independently while coordinating with colleagues and distribution stakeholders to meet service and sales objectives.

Assistant Human Resource Officer (Intern) at Meru County Government (2022-06 – 2022-08)

• Coordinated onboarding timelines for new hires by assembling standardized induction packets and validating mandatory statutory credentials.
• Directed logistical arrangements for recruitment drives, drafted clear vacancy notices, and coordinated contracts for field-based personnel.
• Monitored digital leave and attendance tracking systems, verifying monthly payroll inputs, overtime hours, and salary deductions for casual and short-term staff.
• Streamlined high-volume data entry operations into HRIS databases with 100% accuracy, ensuring flawless alignment of employee contracts, leave allocations, and deductions.
• Managed Personal Protective Equipment (PPE) issuance logs and maintained detailed field-work injury documentation to ensure full regulatory compliance.
• Organized and audited physical and digital personnel profiles for permanent and casual field staff, enforcing strict data privacy standards in compliance with the Data Protection Act.

BSc in Human Resource Management – Jomo Kenyatta University of Agriculture and Technology (2019-09 – 2023-12)