Operations Manager at Wine Life
Nairobi
Hospitality & Hotel - Quality Control & Assurance/ Operations Manager
- Efficient pricing and catalog management through market research which resulted in growth in sales
- Analyzed quotes from vendors and costs from suppliers to increase profit margins
- Created new regular business with introduction of weekly and monthly packages increasing revenue
- Decreased person sales admin's response time to under 24 hours
- Increased retention of customers with great experiences by effectively training and managing a team customer service agents
BUSINESS DEVELOPMENT MANAGER at Jscribe Transcription Services
Nairobi
Advertising, Media & Communications - Management & Business Development
- Client Relationship Management
- Establishing and maintaining long-lasting relationships with corporate clients for future expansion.
- Developed a customer-focused and growth-driven company culture leading to customer retention
- Increased average order value
- Overseeing the development of marketing literature to create and maintain a good working relationship with new and existing contacts
BUSINESS DEVELOPMENT MANAGER TRANSPORT at LORI
Nairobi
Shipping & Logistics - Management & Business Development
- Worked with transporters to understand requirements and provide exceptional end-to- end service.
- Worked with ops and cargo teams to resolve logistics problems, improve operations and provide exceptional customer service to transporters.
- Daily reporting on prospects, new leads, cold calls and customer visits.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Communicating the company’s offers, sales promotions and marketing activities to clients, tracking and reporting the success of this.
- Managed and motivated an acquisition team in implementing the sales strategy, achieving targets and developing new business ideas and strategies.
CLIENT ENGAGEMENT MANAGER at LORI Nairobi
Shipping & Logistics - Management & Business Development
- Built and deepened productive relationships with prospective and current customers to drive sustained growth
- Educated and worked with clients on ROI terms to find accurate solutions.
- Identified product improvements or new products by remaining current on industry trends, market activities, and competitors
- Represented the company at trade exhibitions, events and demonstrations.
CUSTOMER SERVICE ASSOCIATE at LORI
Nairobi
Shipping & Logistics - Customer Service & Support
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed customer relations and customer service through daily communication and interaction.
- Compiled customer feedback and recommended service delivery improvements to management.
- Supported senior management in executive decision-making by drafting informative reports.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
