Ian Thuo

I create value for businesses by identifying high potential leads and closing them.

Operations Manager at Wine Life

Hospitality & Hotel - Quality Control & Assurance/ Operations Manager

• Efficient pricing and catalog management through market research which resulted in growth in sales
• Analyzed quotes from vendors and costs from suppliers to increase profit margins 
• Created new regular business with introduction of weekly and monthly packages increasing revenue
• Decreased person sales admin's response time to under 24 hours
• Increased retention of customers with great experiences by effectively training and managing a team customer service agents

BUSINESS DEVELOPMENT MANAGER at Jscribe Transcription Services

Advertising, Media & Communications - Management & Business Development

• Client Relationship Management
• Establishing and maintaining long-lasting relationships with corporate clients for future expansion. 
• Developed a customer-focused and growth-driven company culture leading to customer retention
•  Increased average order value 
• Overseeing the development of marketing literature to create and maintain a good working relationship with new and existing contacts 

BUSINESS DEVELOPMENT MANAGER TRANSPORT at LORI

Shipping & Logistics - Management & Business Development

• Worked with transporters to understand requirements and provide exceptional end-to- end service. 
• Worked with ops and cargo teams to resolve logistics problems, improve operations and provide exceptional customer service to transporters. 
• Daily reporting on prospects, new leads, cold calls and customer visits. 
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance. 
• Communicating the company’s offers, sales promotions and marketing activities to clients, tracking and reporting the success of this. 
• Managed and motivated an acquisition team in implementing the sales strategy, achieving targets and developing new business ideas and strategies.

CLIENT ENGAGEMENT MANAGER at LORI Nairobi 

• Built and deepened productive relationships with prospective and current customers to drive sustained growth
•  Educated and worked with clients on ROI terms to find accurate solutions. 
• Identified product improvements or new products by remaining current on industry trends, market activities, and competitors 
• Represented the company at trade exhibitions, events and demonstrations.

CUSTOMER SERVICE ASSOCIATE at LORI

Shipping & Logistics - Customer Service & Support

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. 
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Managed customer relations and customer service through daily communication and interaction. 
• Compiled customer feedback and recommended service delivery improvements to management. 
• Supported senior management in executive decision-making by drafting informative reports. 
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

USIU - A

MANAGEMENT AND ENTREPRENEURSHIP specification