Innocent Opondo

Strategic ICT Manager and Networks Engineer with over 13 years of expertise in high-end hospitality infrastructure. Proven leader in digital transformation, specializing in the migration of legacy on-premise systems to Oracle Opera Cloud (OPC) and implementing Microsoft Azure hybrid cloud environments. Expert in high-volume technical operations, having successfully resolved 3,000+ helpdesk tickets for the Hemingways Collection while maintaining peak system uptime.

Uniquely combines technical rigor with a creative background in Web Design, Graphic Design, and Fine Art, leveraging visual communication to develop responsive digital platforms, design intuitive system layouts, and manage global brand assets.

IT Manager - Safari Resort and Convention Centre - Borama

(2025-01)

• Infrastructure Redesign & Failover: Executed a complete redesign of the property network infrastructure, building a robust parallel network as a failover to ensure 100% system redundancy and zero-downtime for resort operations.
• Security & Surveillance Upgrade: Oversaw the successful installation, configuration, and maintenance of over 110 high-definition security cameras, significantly enhancing property safety and monitoring capabilities.
• Critical System Restoration: Audited and restored the property-wide IPTV system which was non-functional upon arrival; engineered a full recovery to ensure stable guest entertainment services.
• Network Performance Overhaul: Engineered a massive upgrade of property-wide Wi-Fi infrastructure, increasing bandwidth speeds from 10mbps to a high-performance 150mbps, drastically improving guest satisfaction and event connectivity.
• System Migration Leadership: Spearheaded the transition from Djubo PMS/POS to eZee Absolute PMS and eZee BurrP! POS, managing the full migration, user training, and ongoing active support.

ICT Manager - Hemingways Watamu

(2018-01 - 2024-12)

• Operations Excellence: Resolved and closed over 3,000 helpdesk tickets, maintaining 99.9% reliability for luxury hotel operations across the group.
• IPTV Infrastructure: Managed the installation of 118 IPTV endpoints at Hemingways Watamu and 152 units at Hemingways Nairobi.
• Cloud Transformation: Executed the successful migration of Oracle Opera from on-premise to Opera Cloud (OPC).
• Hybrid Cloud: Architected and managed critical infrastructure integration into Microsoft Azure for enhanced scalability.
• Web & Digital Management: Led Web Design initiatives and managed property website updates via WordPress to ensure high-performance UI/UX.

Networks Engineer - Hospitality Systems Consultants - Nairobi

(2013-01 - 2018-12)

• Enterprise HSIA & Infrastructure: Deployed High-Speed Internet Access (HSIA) for Radisson BLU, Dusit D2, Movenpick, Kempinski, Sankara, and Tribe Hotel.
• Core Systems Installation: Spearheaded setup of Server Room systems, network cabinets, Gateways (Antlabs/HSMX), and Cyberoam Firewalls.
• Access Control & Security: Installed Biometric Fingerprint Access, electronic Door Lock systems, and property-wide CCTV/IP Telephony for Serena, Sarova, and Sun Africa Hotels.
• Integrated ELV Solutions: Led the rollout of specialized hospitality systems including IPTV, MATV, and HVAC for Crowne Plaza, Acacia Hotel, and Enashipai.

Bachelor of Science - Information Technology - KCA University (2009-01 - 2012-12)

Web Design - Woodvale Institute of Technology (2008-01 - 2008-12)

Computer Packages - Towncrest Computers

Kenya Certificate of Secondary Education - St. Marys School, YALA (2003-01 - 2007-12)