Troon Ojwang
Ict manager
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About
Highly motivated ICT professional with over 5 years of experience specializing in technical support, system administration, and network infrastructure. Proven track record in resolving complex hardware and software incidents, managing IT assets, and ensuring 24/7 system availability. Certified in ITIL 4 Foundation and CompTIA A+, with a proactive approach to enhancing user experience through robust technical solutions.
Experience
ICT Manager / System Administrator at Sagoo Motor Service Limited (2021-01 – Present)
Directed all ICT operations, ensuring high availability and reliability of critical business systems. Managed procurement, installation, and lifecycle maintenance of all ICT devices and hardware. Designed and maintained company network infrastructure.
- Directed all ICT operations, ensuring high availability and reliability of critical business systems
- Managed the procurement, installation, and lifecycle maintenance of all ICT devices and hardware
- Designed and maintained the company's network infrastructure to optimize performance and data flow
- Implemented firewall security and CCTV monitoring to safeguard network integrity and physical assets
- Provided end-user training and developed ICT policies to improve operational efficiency
Remote Data Analyst at Mosh Systems EA (2020-01 – Present)
Utilized SQL and Python to analyze complex datasets and generate stakeholder reports. Collaborated with cross-functional teams to resolve data-related issues and ensure accuracy.
- Utilized SQL and Python to analyze complex datasets and generate stakeholder reports
- Collaborated with cross-functional teams to resolve data-related issues and ensure accuracy
Attaché, ICT Department at University of Eldoret (2016-01 – 2016-12)
Performed hands-on maintenance and repairs of various ICT devices for university operations. Provided direct technical support to students and installed campus-wide network infrastructure.
- Performed hands-on maintenance and repairs of various ICT devices for university operations
- Provided direct technical support to students regarding portal queries and networking assistance
- Installed and maintained campus-wide network infrastructure
Education
BSc in Information Science (Major in IT) – Moi University
