Isaac Osuma
Software Development & Customer Service
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About
I am a full-stack developer with training in PHP, Android, UI/UX, Java Enterprise Application Development, Project Management, SEO Optimization, Cloud Computing, Online Advertising, and Database Management.
I have honed my skills in Java, Linux, HTML, JavaScript, CSS, C, C++, C#, PHP, SQL Server, MySQL, and other programming languages through my certification in Software Engineering and years of practice in the field. I excel in designing and developing scalable, efficient, and secure applications and I'd say I love taking on new challenges.
Previously I was a Customer Service Representative and also a Field Operations Manager with a demonstrated history of working in the e-commerce industry. Skilled in Analytical Skills, Communication, Ethical Decision Making, Interpersonal skills, and Organization skills.
Experience
WORK HISTORY
Jumia Food Kenya - Supermarket Department, ODS Logistics
May 2021 - January 2022
Duties and Responsibilities:
- Processed and dispatched an average of 50 customer orders daily, ensuring timely delivery.
- Addressed customer complaints and inquiries via phone and email, providing accurate product information.
- Maintained up-to-date records of orders, cancellations, and inventory status.
- Escalated complex issues for effective resolution.
Zingo Connect LLC
November 2019 - June 2020
Duties and Responsibilities:
- Recruiting and hiring aggregators.
- Co-ordinating the Route to market.
- Resolved customer complaints, guided them, and provided relevant information.
- Kept and maintained customer databases.
- Made approved phone calls for staff to various individuals or organizations.
REV Captioning and Transcription
May 2019 - March 2021
Duties and Responsibilities:
- Ensuring that closed captions and transcriptions are completed on time.
- Reviewing grammar, punctuation, and spelling before submission.
Education
EDUCATION
Advanced Diploma in Software Engineering
Edulink International College: 2021 - 2023
Bachelor of Commerce
University of Nairobi: 2019 - 2020
Kenya Certificate of Secondary Education
Kipkeikei High School, Kitale: 2012 - 2015
