Isaac Wanjiru
Motivated IT professional with hands-on experience in ICT support, laboratory management, LMS administration, and student systems
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About
Motivated IT professional with hands-on experience in ICT support, laboratory management, LMS administration, and student systems. Currently pursuing a Diploma in Computer Science at Zetech University and completing CS50x (Introduction to Computer Science) via Harvard University's online programme. Adept at technical troubleshooting, user training, and delivering IT solutions in fast-paced academic environments.
Experience
I.T TECHNICIAN / ATTACHÉ at Zetech University (2025-08 – 2025-12)
- Managed and maintained ICT laboratory operations, achieving 95%+ equipment uptime through proactive monitoring and timely troubleshooting.
- Reduced average technical support response time through efficient prioritisation and problem-solving approaches.
- Troubleshot hard disks and performed data back-up procedures.
- Operated, maintained and troubleshot Kyocera printers.
- Tested, debugged and documented software.
- Crimped Ethernet ports and cables; troubleshot LAN/Wireless network connections.
- Monitored performance of ICT equipment and oversaw ICT labs.
- Guided users on how to use applications and sensitised them on safe ICT facility use.
- Managed inventory — issued ICT equipment to users and maintained records.
- Assisted with ERP system management and CCTV installation.
- Led a group of fellow attachés to oversee daily ICT operations.
CASUAL IT & ADMINISTRATIVE SUPPORT at Zetech University (Present)
- Assisted with the student admission process — created and configured student profiles so new students appear correctly on the campus system.
- Interacted with the university's Learning Management System (LMS): uploaded and linked units, fed course details, and ensured all necessary information was correctly assigned to respective courses.
- Provided general IT support to staff and students during peak administrative periods.
FRONT END SUPERVISOR at Destiny Supermarket (2020-03 – 2023-05)
- Supervised daily front-end operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices and cash handling procedures.
- Implemented workflow improvements to enhance checkout speed and accuracy.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
Education
Diploma in Computer Science – Zetech University
Course in CS50x — Introduction to Computer Science – Harvard University
Certificate in ICT – Zetech University
Course in Introduction to Cyber Security – Cisco Networking Academy
