Ivy Tuei

• Three years of experience in the customer service industry, working in GLOVO as a real time operations agent, mostly phone support(in bound calls) and live chat. Worked for a company in USA called Altice as a technical support agent dealing with cable vision troubleshooting and billing through phone support(in bound calls) and emails. I have been a business development manager for a company called reaQta that would sell AI in APAC regions and UAE, so this was both email and phone support(outbound calls). 
• Proven ability to build rapport with customers and actively listen to their needs.
• Skilled in problem-solving and finding creative solutions to customer inquiries.
• Committed to providing exceptional customer service, exceeding expectations, and leaving a positive lasting impression.
• Possess excellent communication and interpersonal skills with a positive and professional demeanor.
• Adept at using various customer service software and tools.

My most recent company was a tea industry company called Kisyet Ltd, it's in Kericho, Kenya as a sales person as well as in the production department. My work was to look for customers in general trade, wholesale and distribution. Advise on best ways to work together and retain them. In production, I helped in mixing, packaging, dating and dispatching the tea.

I worked in Glovo just before tea as a real time operations agent. Outbound calls to couriers that were doing deliveries to our customers as well as calls to the companies(food stores and supermarkets) to track late orders. Directing couriers on where take cancelled or wrong orders and calming customers on late deliveries or cancelled ones by the food stores.

I worked for a company called reaQta in Singapore as a business development manager. I would sell AI from b2b to try and incorporate to their already existing company software's. This was mostly outbound calls through gatekeepers or direct to decision makers. We would send emails incase we don't get decision makers or reach out through LinkedIn.

I've worked for a cable vision company, Altice-USA, where we dealt with troubleshooting set top boxes and explain billing to the customers. This was purely inbound calls and maybe emails on billing information.

Undergraduate Bachelors Degree in Applied Communication, majored in Corporate communications. From Multimedia University of Kenya. I got a 2nd Class Upper Division