Jackline Mwangi

Customer-focused and friendly hospitality professional with 1 year of experience providing excellent customer service in fast-paced environments. Strong communication, interpersonal, and teamwork skills with a proven ability to welcome guests, respond to inquiries, resolve concerns, and create positive customer experiences.

Customer Service Assistant - Anchor Address

(2026-01)

• Welcomed customers, assisted with inquiries, and ensured a positive customer experience.
• Resolved customer questions professionally.
• Worked collaboratively with team members to deliver excellent service.

Customer Service Assistant - Dalton Hotel

(2025-01 - 2025-12)

• Supported daily customer service operations.
• Ensured customer satisfaction through prompt assistance.

Customer Service Assistant - Paris Lounge, Mirema - Mirema

(2025-01 - 2025-12)

• Provided a warm welcome and maintained high customer service standards.

KCSE - Kamahuha Girls High School (2022-12)