Valentine Gichigi

Experienced and customer-focused hospitality professional with a proven track record of delivering exceptional guest experiences in fast-paced, high-volume environments. Skilled in front-of-house operations, conflict resolution, and team collaboration, with a strong emphasis on service excellence and attention to detail. Adept at managing reservations, coordinating with departments to ensure smooth operations, and handling guest inquiries with professionalism and warmth.

Committed to upholding brand standards and driving customer satisfaction through a proactive and personable approach.

Waitress / Hostess - IBIS STYLES NAIROBI - Nairobi, Kenya

(2025-05)

• Support menu knowledge, table service, and beverage presentation.
• Follow food safety and hygiene standards during food prep and service.
• Collaborating in a high-functioning team to deliver seamless service.
• Assisting in setting up and clearing dining areas for efficient guest turnover.
• Engaging with guests to provide information on menu items and specials, enhancing guest satisfaction.
• Report guest feedback and service issues to supervisors for quick resolution.
• Observe front office operations to understand check-in/check-out processes and guest relations.

Internship - IBIS STYLES NAIROBI - Nairobi, Kenya

(2025-01 - 2025-05)

• Supported menu knowledge, table service, and beverage presentation.
• Followed food safety and hygiene standards during food prep and service.
• Collaborated in a high-functioning team to deliver seamless service.
• Assisted in setting up and clearing dining areas for efficient guest turnover.
• Engaged with guests to provide information on menu items and specials, enhancing guest satisfaction.
• Reported guest feedback and service issues to supervisors for quick resolution.
• Participating in daily briefings and team meetings to align with service standards and shift goals.

Food Pick-Up Attendant - CJ'S RESTAURANT, NAIROBI - Nairobi, Kenya

(2023-08 - 2024-05)

• Coordinated with kitchen and service staff to ensure accurate and timely food order pickups.
• Maintained high levels of cleanliness and organization in the food dispatch area.
• Ensured orders were complete, properly packaged, and met quality standards.
• Provided excellent customer service to delivery agents and internal staff.

Industrial Attachment Food Production & Food and Beverage Department - WINDSOR GOLF HOTEL AND COUNTRY CLUB - Kenya

(2023-01 - 2023-04)

• Provided attentive and personalized customer service in a luxury hotel setting.
• Supported menu knowledge, table service, and beverage presentation.
• Followed food safety and hygiene standards during food prep and service.
• Collaborated in a high-functioning team to deliver seamless service.

Hospital Ward Attendant - NORTH KINANGOP CATHOLIC HOSPITAL - Kenya

(2020-01 - 2021-08)

• Maintained cleanliness and infection control across patient areas.
• Assisted with bed making and served meals to patients.
• Demonstrated empathy, patience, and professionalism in sensitive environments.
• Gained experience in time-sensitive, detail-oriented tasks essential for in-flight safety and service roles.

Diploma - Hospitality Management - Mount Kenya University (2021 - 2025)

Kenya Certificate of Secondary Education - St. Cecilia Girls High School (2015 - 2019)