James Kiarie

LPI-certified Linux Systems Administrator with 10+ years of experience in IT support, systems administration, and network monitoring across telecom, betting, and SME environments. Skilled in Linux server administration, SQL, helpdesk operations, and infrastructure monitoring (Prometheus + Grafana, Zabbix, and Cacti). Experienced technical writer covering Linux, cloud, and DevOps topics. Known for reliable troubleshooting, proactive system monitoring, and clear end-user training.

Freelance Linux Technical Writer at Upwork (2018-01 – Present)

• Drafts technical articles and guides covering Linux, cloud computing, and DevOps topics for Cherry Servers Cloud Computing LLC.

Linux Administrator / IT Support Officer at Bradley Limited (2016-07 – 2018-01)

• Set up hardware and maintained inventory tracking.
• Tested mobile applications and trained end users on their use.
• Managed antivirus and anti-malware protection across the network.
• Provided Level 1, 2, and 3 support and maintenance.
• Monitored the network using Cacti and the ELK stack.
• Joined user workstations to the network domain.
• Monitored contractor SLAs and identified ways to mitigate operational risks.
• Delivered end-user training on systems and tools.

IT Support Officer at Tecno Mobile Kenya (2014-06 – 2016-06)

• Provided ICT hardware and software support to all staff.
• Deployed, installed, and configured printers, routers, and access points.
• Proactively monitored systems to identify performance issues.
• Responded to network issues and prepared status reports.
• Liaised with service providers to resolve network downtime.
• Maintained servers and ensured all computers had up-to-date antivirus protection.
• Supported data entry clerks with data analysis.
• Procured IT equipment for the office.
• Managed the company email domain, including creating and deactivating user accounts.
• Trained staff on new technologies, including Dropbox and Google Apps.
• Designed online posters for Tecno's social media platforms (Facebook, Twitter, Instagram).
• Collaborated with the digital marketing team to build brand engagement for Tecno smartphones.

BSc. Engineering in Engineering – Egerton University, Nakuru (2008-09 – 2013-12)

Kenya Certificate of Secondary Education – Alliance High School (2003-01 – 2006-11)

Kenya Certificate of Primary Education – ArchBishop Gitari Academy, Njukiini (1994-01 – 2002-11)