James Omwoyo
Customer-focused professional with over 3 years of experience in customer service, relationship management, sales, and client support
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About
Customer-focused professional with over 3 years of experience in customer service, relationship management, sales, and client support. Skilled in handling customer inquiries, resolving complaints, CRM management, lead follow-up, and building long-term client relationships. Passionate about delivering exceptional customer experiences in a fast-paced environment.
Experience
Relationship Manager - Fusion Estates Africa
(2025-05)
- Build and maintain strong relationships with clients.
- Respond to customer inquiries via calls, WhatsApp, and email.
- Guide customers through property purchase processes.
- Follow up leads and maintain accurate CRM records.
- Resolve client concerns while ensuring high customer satisfaction.
Sales representative - Finsco Africa Ltd
(2023-02 - 2025-05)
- Coordinated construction projects and client communication.
- Prepared project updates and handled customer feedback.
- Worked with multiple teams to ensure timely service delivery.
- Maintained project documentation and reports.
Data Analyst Intern - Kiambu County Government
(2023-01 - 2023-01)
- Collected, verified, and organized operational data.
- Prepared reports and maintained accurate records.
Education
Diploma - Civil Engineering - Kiambu National Polytechnic (2021 - 2022)
