Jane Mwangi

As a customer care agent, my biggest strengths are empathy and great communication skills. I always actively listen to the customer and then talk him through how to solve his problem or what I'm doing to help him out. I try to put myself in the customer's shoes and make sure I can understand their needs best. I have two years experience in a call center.

As a tour operator,i'm passionate about traveling. I manage travel requirements made for business or holiday and provide tourism related services and package tours on behalf of the suppliers. The goal is to keep the clients satisfied and loyal for future services. I have less than an year experience in tours and travel company but am coach-able and always ready to learn and team work is essential.