Jesse McCale
Customer Operations Representative
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About
A dedicated and motivated graduate with a Bachelor of Science in Biomedical Sciences and Technology seeking a Call Center Agent position at Ideon Limited. Aiming to utilize customer service experience, communication skills, and data management abilities to deliver exceptional customer support and contribute to team success.
Experience
Customer Operations Representative - Safaricom PLC - Kisii Town
(2024-01 - 2024-06)
- Assisted customers with inquiries, account management, and service troubleshooting.
- Updated customer details and service logs accurately using internal CRM systems.
- Resolved customer complaints in accordance with company policies and guidelines.
- Maintained positive communication standards during customer interactions.
Customer Care Representative - Likuyani Sub-County Hospital - Likuyani Sub-County
- Managed front desk operations and greeted arriving patients and visitors.
- Directed individuals to appropriate departments and provided general information.
- Managed administrative data and updated patient records as required.
- De-escalated minor issues and maintained confidentiality standards.
Education
Bachelor of Science - Biomedical Sciences and Technology - Kisii University (2024)
Kenya Certificate of Secondary Education - St. Luke's Boys High School (2018)
Kenya Certificate of Primary Education - University of Eldoret Primary School (2014)
