Oraka Edrick

Customer Service Representative with four (4) years of experience handling high-volume inbound and outbound calls. Experienced in assisting customers, resolving complaints, and managing challenging situations in a calm and professional manner. Strong communication and active listening skills, with the ability to understand customer needs and provide effective solutions.

Experienced in upselling and cross-selling, maintaining accurate customer records, and working with customer relationship managment (CRM) systems to ensure efficient and reliable customer support.

CUSTOMER SUPPORT SPECIALIST - DIAMOND AUTOS

(2025-05 - 2026-07)

• Assisted customers who were interested in car loans, collected their details and asked questions to understand their needs and level of interest.
• Handled inbound enquiries and made follow-up calls to potential customers, answering questions and helping them through the loan application process.
• Contacted customers about upcoming and overdue loan payments, providing reminders and assisting with payment-related questions.
• Updated customer records and follow-up activities in the CRM while maintaining a friendly and professional relationship with customers.
• Handled a high volume of inbound and outbound calls, helping customers with orders, deliveries, dispatch and general enquiries.
• Responded to customer complaints about late deliveries, delayed dispatch, wrong items and other order-related issues, working to find suitable solutions.
• Kept customer details, complaints and follow-up information up to date using the company's CRM system.
• Followed up with customers and worked with other teams to resolve issues and make sure customers received timely updates.

CUSTOMER SUPPORT SPECIALIST - BOLDERRANDS & DELIVERY DRIVE

(2022-01 - 2025-02)

Bachelor of Engineering (B.Eng.) - Production Engineering - University Of Benin (2024)