Henry Obieze

Customer Service Representative with 5 years of experience delivering professional service, handling customer enquiries, identifying customer needs, resolving concerns, and building strong customer relationships. Skilled in inbound and outbound customer interactions, providing accurate information, addressing objections, and guiding the customers towards suitable solutions. Experienced in B2B and B2C environments, with strong communication, problem solving, CRM, customer retention, and relationship building skills, with customer support capabilities applicable across phone, email, and live chat channels.

Outbound Officer - Asteron Life (TAL Group) Australia - Australia

(2025-01 - 2026-07)

• Conducted high-volume outbound calls to existing customers and prospective clients, maintaining professional and engaging conversations.
• Contacted marketing-generated leads to understand customer needs, provide relevant information, and identify suitable next steps.
• Followed up with prospective and existing customers to maintain engagement, support customer retention, and progress qualified opportunities.
• Maintained accurate customer information and call records while working within applicable compliance and data-protection requirements.

Customer Service Representative - INEH-MIC Automobile Co. Ltd

(2023-04 - 2024-10)

• Responded to customer enquiries regarding vehicle models, specifications, prices, availability, financing, insurance, servicing, and maintenance.
• Provided accurate information about vehicle features, specifications, warranties, and available options while addressing customer concerns professionally.
• Identified customer needs and recommended suitable products or services while maintaining positive customer relationships.

Sales Executive Officer - SOILCO

(2021-03 - 2023-02)

• Developed and maintained a strong pipeline of prospective customers and followed up consistently to convert leads into paying clients.
• Generated new leads through cold calling, direct marketing, referrals, networking, field prospecting, social media, and market research.
• Conducted sales presentations, product demonstrations, and business discussions with prospective and existing customers.

General Certificate of Education (O Level) - Commercial Studies - Collège Polyvalent La Mutuelle Communataire De Dev (2018)