Joel Riiya

Operations and Programs Management Professional with 14+ years of experience supporting international organizations and startup NGOs to build efficient operational systems and deliver impactful programs. Experienced in project management, grant funding research, operational strategy, financial reconciliation, and stakeholder coordination. Skilled in implementing workflow tools (Trello, Asana), financial systems (QuickBooks, Salesforce CRM), and documentation frameworks that improve accountability and program delivery.

Operations & Programs Consultant at Global Fund to End Modern Slavery (2023-10 – 2025-12)

Implemented task and workflow systems, supported programs management, conducted grant research, and managed financial reconciliation processes.

• Implemented task and workflow systems using Trello, Asana, and Google Workspace to improve team coordination.
• Supported Programs Director by tracking timelines, budgets, risks, and deliverables across program initiatives.
• Conducted grant research and donor mapping using Devex, FundsforNGOs, Foundation Directory Online, GrantStation, and donor portals (USAID, EU, UN).
• Developed grant tracking systems using Google Sheets and Trello to monitor proposal deadlines and reporting requirements.
• Managed financial reconciliation processes using QuickBooks, Salesforce CRM, and Google Sheets.
• Assisted HR Director with onboarding systems including staff vetting and induction processes.
• Designed global vendor onboarding documentation ensuring compliance and due diligence.
• Implemented travel management system reducing travel costs by 40%.
• Developed travel expense templates improving reporting accuracy and compliance.
• Created executive briefing templates including talking points, concept notes, and meeting research.

Executive Assistant to Regional Cluster Director of East Africa & Managing Director at G4S Kenya Ltd (2016-09 – 2023-09)

Managed executive operations, calendars, and administrative functions for senior leadership while overseeing office maintenance and corporate social responsibility initiatives.

• Managed executive calendars for two senior leaders using Calendly, Outlook, and Google Calendar.
• Oversaw executive email management ensuring timely responses and prioritization.
• Prepared briefing notes, talking points, and research summaries for leadership meetings.
• Oversaw office maintenance and administrative projects ensuring timely delivery.
• Prepared presentations, proposals, and reports for internal and external stakeholders.
• Managed expatriate relocation including work permits and dependent passes.
• Developed director onboarding programs including induction processes.
• Coordinated executive housing leases and vendor payments.
• Led Corporate Social Responsibility initiatives for six years.
• Reduced printing costs by 60% through digital documentation systems.

Personal Assistant & Credit Control Officer at NCR Kenya Ltd (2013-02 – 2015-08)

Managed executive scheduling, travel logistics, and credit control operations while developing financial reporting systems.

• Managed executive scheduling, travel logistics, and meeting coordination.
• Oversaw credit control operations and financial tracking.
• Developed financial reporting spreadsheets.
• Prepared meeting agendas and recorded minutes.
• Supported vendor coordination and office administration.

Administrative Executive at Systemedia Technologies Ltd (2010-04 – 2012-12)

Coordinated office operations and implemented organized filing systems while supporting procurement and administrative workflow improvements.

• Coordinated office operations including meetings and scheduling.
• Implemented organized digital and physical filing systems.
• Prepared reports, presentations, and administrative documentation.
• Supported procurement coordination and vendor communication.
• Assisted management with administrative workflow improvements.

Customer Service Executive at Stanbic Bank (2009-08 – 2010-03)

Provided front-line banking support, processed financial service requests, and assisted clients with loan inquiries and account services.

• Provided front-line banking support and customer advisory services.
• Processed financial service requests including ATM cards and cheque books.
• Assisted clients with loan inquiries and account services.
• Maintained accurate banking documentation and records.
• Supported branch service targets through customer engagement.

Post Graduate Diploma in Project Management – Kenya Institute of Management

Bachelor of Arts in International Relations – United States International University - Africa