John Mwendwa

Hospitality professional with progressive leadership experience in event coordination, cafe operations, and barista services. Proven ability to drive operational efficiency, deliver exceptional customer experiences, and train teams in fast paced environments. Strong track record of advancing from individual contributor to supervisory roles.

Event Lead / Acting Junior Cafe Manager / Barista at Spring Valley Coffee (Present)

During my tenure at Spring Valley Coffee I progressed through several key roles, beginning as a barista and ultimately becoming the Event Lead. My journey started as a Barista, where I honed my skills in brewing high quality beverages and providing exceptional customer service. I developed a strong understanding of coffee brewing techniques and product knowledge which allowed me to create a welcoming atmosphere for customers.

Assisted with inventory management ensuring stock levels remained adequate and organized. Recognizing my dedication and performance, I was promoted to the position of acting junior cafe manager at Lavington branch, in this role I supported the daily operations of the store alongside the manager. My efforts contributed to enhanced team performance and improved customer interactions and customer satisfaction.

Most recently, I took on the role of Event Lead where I coordinated and executed all events. This position required a keen eye for detail and strong organizational skills, as I managed all logistical aspects to ensure smooth operations. I developed meaningful relationships with vendors and clients and my colleagues in every department enhancing our event and elevating the customer experience.

Leading a team during these events allowed me to ensure that every facet was executed flawlessly.

• Advanced from Barista to Event Lead and Acting Junior Café Manager, leading operational and customer-facing initiatives across simultaneous projects.
• Coordinated end-to-end event execution from planning through delivery, consistently achieving high customer satisfaction and securing repeat business.
• Managed daily cafe operations including inventory control, staff training, quality assurance, and process improvements to enhance service delivery.

Diploma in Barista and Coffee Roasting – Nairobi Bar School (2023)

Certificate in Computer Packages – Comboni Polytechnic (2022)

Kenya Certificate of Secondary Education – Gilgil Day School (2021)

Kenya Certificate of Primary Education – Gilgil Garrison Primary School (2017)